Freshworks: Account Management — Singapore, Singapore

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Account Management in Singapore, Singapore, under reference P-1008550_1. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 11 September 2026
• Brands: Freshworks

Responsibilities and work described

• As an Account Manager based in Singapore, you will drive growth and maximize revenue across a portfolio of strategic and enterprise customers
• Building: trusted, long-term customer relationships, drive product adoption and expansion opportunities, and strengthen customer retention
• Leveraging your SaaS expertise, you will engage with business and technical stakeholders to understand customer needs, deliver value, and identify opportunities for cross-sell, upsell, and account growth across diverse industries
• Engage, Grow & Drive Results: Own a portfolio of strategic and enterprise accounts, develop account strategies, strengthen customer relationships, drive retention and expansion, and consistently deliver against revenue and growth targets
• Own the Account Lifecycle: Manage the customer relationship across the lifecycle—from onboarding and adoption through renewals and expansion—ensuring engagement, customer satisfaction, and predictable revenue outcomes
• Articulate Customer Value: Build trusted relationships with senior executives, understand evolving business challenges, demonstrate Freshworks’ business value and ROI, and position the platform as a strategic technology partner
• Drive Adoption & Expansion: Identify opportunities to increase product adoption, cross-sell and upsell across the Freshworks portfolio, and develop account plans that maximize customer value and revenue potential
• Collaboration: & Deliver: Partner closely with Customer Success, Solution Engineering, Marketing, Product, Support, and other cross-functional teams to address customer needs, resolve challenges, and deliver an customer experience
• Own Account Insights & Forecasting: Maintain a understanding of account health, business priorities, renewal risks, whitespace opportunities, and expansion potential
• Delivery: accurate forecasting and actionable account insights
• Strengthen Customer & Market Presence: Represent Freshworks with key customers across Singapore, build executive-level relationships, participate in customer engagements and industry events, and contribute customer insights to strengthen Freshworks’ long-term growth in the SG market

Essential requirements and candidate background

• Experience that counts: 10+ years of quota-carrying SaaS sales experience in mid-market or enterprise segments, with a record of exceeding revenue goals
• Strategic mindset: Skilled at managing complex sales cycles and engaging multiple stakeholders, including enterprise IT and business decision-makers
• Domain knowledge: Proficiency in solution selling of software platforms (e.g., ITSM, IT infrastructure, EX/CRM/Customer engagement solutions) that drive operational efficiency and business impact
• Collaborator: Customer-centric approach with the ability to build cross-functional partnerships and deliver results in a matrixed organization
• Language proficiency: Fluency in English (verbal and written) is required to collaborate effectively with regional and global teams
• Territory
• Be responsible for driving growth and managing enterprise relationships primarily within Singapore, while collaborating with regional teams across Asia-Pacific for shared strategic accounts

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Singapore, Singapore

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Account Management vacancy is not an offer for reference P-1008550_1; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P-1008550_1.

Compare your qualifications and experience with the essential conditions for the Singapore, Singapore position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: marketing

Marketing experience should identify the audience, objective, channel and work you owned. Explain how a campaign or piece of content was planned and how the result was assessed.

Relevant skills

• marketing
• stakeholder management
• sales
• partnership development