Acumatica: Associate IT Analyst — Hyderabad, TS, India

About Acumatica

Acumatica develops cloud-based enterprise resource planning software. Its ERP platform covers finance, manufacturing, distribution, construction and professional-services functions for small and mid-sized companies, delivered as one integrated cloud business management system. The company works with a global partner network of resellers and implementation specialists, and its employer feed lists engineering, product, IT-support and commercial roles for its cloud ERP business.

The position and its setting

Acumatica lists Associate IT Analyst in Hyderabad, TS, India, under reference REF507G. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: G&A
• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: Acumatica

Responsibilities and work described

• The Associate IT Analyst provides secure, dependable and customer-focused technology support to employees in the Hyderabad office and remote users across the assigned region
• The role supports end-user devices, workplace technology, identity and access, IT assets, business applications and service requests, while partnering with global IT teams to resolve issues and improve user experience
• The role is expected to resolve service/experience issues and take accountability of requests through resolution or appropriate escalation
• Configure, deploy and support laptops, desktops, mobile devices and peripherals in line with corporate standards
• Coordination: new-hire IT readiness, including device preparation, account and application access, onboarding assistance and asset recovery during offboarding
• Delivery: first-line and second-line support for hardware, Windows and macOS, productivity tools, connectivity and approved business applications
• Log, prioritize, track and resolve incidents and service requests through Jira Service Management in line with established service levels and escalation requirements
• Provision and review user access in accordance with approved policies, role requirements and information-security controls
• Monitoring: and respond to alerts relating to service issues, device compliance or misconfigured assets
• Maintenance: accurate hardware and software asset records covering inventory, allocation, warranty, repair, refresh, redistribution and disposal
• Coordination: local purchasing, receiving and storage of IT equipment in partnership with internal teams and approved vendors
• Keep endpoints current with approved patches, firmware and security configurations using enterprise endpoint-management tools
• Support: office technology, including printers, meeting-room audio-visual equipment, Wi-Fi and remote-access connectivity
• Delivery: responsive and professional support to employees and senior leaders, including time-sensitive assistance where required
• Collaboration: with global IT, information security and business application teams to resolve complex issues and support regional initiatives
• Document procedures, maintain knowledge articles, deliver user guidance and promote safe technology practices

Essential requirements and candidate background

• Bachelor's Degree in Information Systems, Computer Science, Engineering, or a related technical field (or equivalent practical experience)
• 2+ years of experience in IT Support, Desktop Support, Service Desk, or a similar end-user technology support role
• Experience supporting Windows environments with exposure to macOS, iOS, and Android devices
• End-user troubleshooting skills across hardware, operating systems, productivity tools, networking, and connectivity issues
• Experience: Microsoft 365 administration and identity/access management (Entra ID/Azure AD)
• Knowledge: endpoint management, device security, SaaS applications, and access administration
• Understanding: TCP/IP, Wi-Fi, VPN, and remote access technologies
• Experience working with ticketing systems and IT service management processes
• Experience managing IT assets, including inventory tracking, asset lifecycle management, and user access controls
• Customer service, communication, and stakeholder management skills
• Diagnose, prioritize, document, escalate, and resolve technical issues effectively
• Work independently, manage multiple priorities, and collaborate with cross-functional and global teams
• Proficiency: spoken and written English

Preferred experience and additional strengths

• Experience: Intune or other enterprise endpoint management tools
• Experience: Jira Service Management
• Relevant Microsoft, ITIL, Endpoint Management, or Service Management certifications
• Experience supporting meeting room AV equipment, printers, and workplace technology
• Basic scripting or automation experience (PowerShell preferred)
• Experience coordinating with vendors and supporting IT procurement activities
• Identify recurring issues and recommend service improvements

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Hyderabad, TS, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Associate IT Analyst vacancy is not an offer for reference REF507G; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Acumatica

Applications follow the official employer page linked below.

Open the official Acumatica posting below and match the title and reference REF507G.

Compare your qualifications and experience with the essential conditions for the Hyderabad, TS, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Azure

An Azure example should identify the workload, the services used and the part you owned. Deployment, identity, observability and incident handling provide useful context when they were part of the assignment.

Relevant skills

• Azure
• firmware
• compliance
• inventory
• partnership development
• customer support
• procurement
• stakeholder management
• communication