AbbVie: Account Enablement Team Lead — Austin, TX, United States

About AbbVie

AbbVie is a biopharmaceutical business focused on discovering and delivering medicines and related health solutions. Its employer introduction identifies immunology, oncology and neuroscience among its therapeutic areas, alongside the Allergan Aesthetics portfolio. The organisation's stated mission connects current health problems with the development of treatments for future medical needs. Its activities therefore have both scientific and product-delivery dimensions, with different functions supporting research, medicines and services within the named therapeutic and aesthetics areas.

The position and its setting

AbbVie lists Account Enablement Team Lead in Austin, TX, United States, under reference R00150731. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: Allergan Aesthetics

Responsibilities and work described

• The Account Enablement Team Lead serves as the operational backbone of the Account Enablement team, balancing hands-on customer support responsibilities with team leadership duties
• This role requires organizational skills, sound judgment in prioritization, and the ability to serve as a trusted resource for team members and cross-functional partners
• The Team Lead plays a critical role in maintaining service quality, ensuring SLA compliance, supporting account creation and maintenance activities, driving continuous improvement, and developing team capability through training, coaching, and knowledge management
• This role serves as a primary escalation point and partners closely with supervisors and leadership to support operational excellence and a positive customer experience
• Monitoring: team workload and assist with prioritization of account-related requests, escalations, and customer inquiries
• Serve as a primary resource for team questions, issue resolution, and escalation support
• Support: new account creation, account maintenance requests, EDI setup activities, and customer onboarding processes
• Monitoring: service levels and aging work requests to support SLA compliance
• Review: team queues and workloads, providing assistance, reassigning work, or escalating risks when appropriate
• Delivery: coverage for agents who are out of office by overseeing critical pending work and customer-impacting items
• Support: complex customer account issues, exception requests, and high-priority escalations
• Partner with Sales, Customer Operations, Credentialing, Customer Service, Finance, and other cross-functional teams to resolve customer needs
• Monitoring: account setup and maintenance processes to identify opportunities for increased efficiency, quality, and customer satisfaction
• Complete quality assurance reviews and support quality improvement initiatives
• Facilitate training, coaching sessions, and knowledge-transfer activities
• Onboard and train new hires, supporting successful integration into Account Enablement processes and systems

Essential requirements and candidate background

• Education and Experience
• High School diploma required
• Previous leadership experience or demonstrated ability to lead
• People leadership experience
• Experience serving as a subject matter expert
• Experience auditing records for accuracy
• Experience working with Microsoft Office Suite
• Learn and adapt to new technologies and changing processes
• Leadership, Communication, and Operational Skills
• Skill in demonstrating a professional phone manner
• Experience working in a team-oriented, collaborative environment
• Communicate effectively, orally and in writing, with employees and other internal and external contacts
• Organizational skills and ability to prioritize
• Take initiative and make decisions
• Effectively handle and lead multiple tasks or projects independently
• Perform accurate and complete work within deadlines, with or without direct supervision
• Retain and apply key details regarding eligibility and qualifications for multiple programs

Education and qualification routes

• Degree / qualification: Associate or Bachelor degree preferred

Preferred experience and additional strengths

• Customer operations, account management, customer service, account enablement, credentialing, onboarding, or related experience preferred
• Experience: continuous improvement projects preferred
• Medical Device or Pharmaceutical experience strongly preferred
• SAP or other ERP experience preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: Austin, TX, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Account Enablement Team Lead vacancy is not an offer for reference R00150731; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to AbbVie

Applications follow the official employer page linked below.

Open the official AbbVie posting below and match the title and reference R00150731.

Compare your qualifications and experience with the essential conditions for the Austin, TX, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: SAP

For SAP, identify the module or business process and the type of contribution: configuration, development, integration, testing or user support. Give one example that connects the system change to the business need.

Relevant skills

• SAP
• MS Office
• quality assurance
• process improvement
• maintenance
• compliance
• sales
• customer support
• training
• stakeholder management
• pharmacy