Sutherland: Technical Support Engineer / IASM — Hyderabad, //TS, India

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Technical Support Engineer / IASM in Hyderabad, //TS, India, under reference REF47147Y. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 30 September 2026
• Brands: Sutherland

Responsibilities and work described

• Job Summary:
• The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets
• The role requires SQL, Windows, and server troubleshooting skills along with communication abilities
• Delivery: technical support via calls, email, and ticketing systems
• Communicate effectively with customers and resolve issues
• Analysis: and troubleshoot application, database, and infrastructure issues
• Execute SQL queries and scripts for data analysis
• Use SQL Profiler to diagnose performance issues
• Handle database scripts and index-related troubleshooting
• Troubleshoot Windows OS issues including third-party driver problems
• Analysis: logs using Event Viewer
• Management: Windows services using services.msc
• Understand server concepts and types of servers
• Create and manage Active Directory accounts
• Execution: password resets and account unlocks
• Document issues and resolutions

Essential requirements and candidate background

• Required Skills & Qualifications:
• 3+ year of experience in Technical Support / Application Support
• SQL knowledge including queries and SQL Profiler
• Good understanding of databases, scripts, and indexes
• Hands-on Windows OS troubleshooting experience
• Knowledge: Active Directory administration
• Verbal and written communication skills
• Comfortable speaking with customers over calls

Location, schedule and contract conditions

• Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM
• Work arrangement: Remote
• Advertised location: Hyderabad, //TS, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Technical Support Engineer / IASM vacancy is not an offer for reference REF47147Y; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF47147Y.

Compare your qualifications and experience with the essential conditions for the Hyderabad, //TS, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: SQL

SQL references usually call for more detail than “database knowledge”. Explain the data you queried, the business or engineering question and how you checked that joins, aggregates and filters produced the intended result.

Relevant skills

• SQL
• data analysis
• communication
• problem resolution