Sutherland: Sr. Quality Manager | Consumer Produce/Packaged Goods Vertical — Alexandria, ////ALEXANDRIA GOVERNORATE, Egypt

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Sr. Quality Manager | Consumer Produce/Packaged Goods Vertical in Alexandria, ////ALEXANDRIA GOVERNORATE, Egypt, under reference REF43981V. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 9 October 2026
• Brands: Sutherland

Responsibilities and work described

• The Quality Manager is responsible for leading the quality assurance function and driving continuous improvement across all operational processes
• This role champions a data-driven culture, leveraging analytics to identify trends, root causes, and opportunities for process optimization
• The Quality Manager collaborates with cross-functional teams to implement best practices, ensure compliance with internal and external standards, and deliver superior customer experiences
• Quality Leadership:
• Develop, implement, and maintain quality management systems, policies, and procedures aligned with organizational goals and regulatory requirements
• Leadership: and mentor a team of Quality Analysts and other quality professionals, fostering a culture of continuous improvement and accountability
• Process Improvement:
• Identify, prioritize, and lead process improvement initiatives using methodologies such as Six Sigma, Lean, or similar frameworks
• Collaboration: with operations, customer service, and other departments to streamline workflows, eliminate inefficiencies, and enhance service delivery
• Monitoring: and evaluate the effectiveness of implemented improvements, adjusting strategies as needed
• Data Analysis & Reporting:
• Define and track key performance indicators (KPIs) for quality and process efficiency
• Analysis: quality data, audit findings, and operational metrics to uncover trends, anomalies, and root causes of defects
• Preparation: and present actionable insights and recommendations to senior management, supporting data-driven decision-making
• Business Insights
• Reviews and is aware of market trends into client objectives and effects it has both on customer base and site performance outputs

Essential requirements and candidate background

• Familiar with automated solutions and latest AI Automation tools or platforms
• Experience: Minimum 5-7 years of experience in quality assurance, process improvement, or a related discipline, with at least 3-5 years in a leadership or managerial role
• Mandatory Background: At least 3 years of direct experience in customer service, consumer support with applied skills delivery a white-glove servicing experience within an environment that requires high level of documentation accuracy
• Expertise in process improvement methodologies (e.g., Six Sigma, Lean) and quality management systems (e.g., ISO 9001)
• Analytical skills with proficiency in data analysis tools (e.g., Excel, Power BI, statistical software)
• Communication, leadership, and interpersonal skills
• Experience managing audits, compliance, and corrective action plans

Experience and professional background

• Work experience across multiple markets and regions within a highly regulated industry where policy compliance and documentation accuracy are critical

Preferred experience and additional strengths

• Certification in quality management (e.g., Certified Quality Manager, Six Sigma Black Belt)
• Experience supporting and managing Consumer Packaged Goods (CPG) type work and servicing
• Experience: automation and/or AI platform solutions
• Familiarity: CRM, case tracking, and reporting dashboards
• Drive change and influence stakeholders at all levels

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Alexandria, ////ALEXANDRIA GOVERNORATE, Egypt

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Sr. Quality Manager | Consumer Produce/Packaged Goods Vertical vacancy is not an offer for reference REF43981V; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF43981V.

Compare your qualifications and experience with the essential conditions for the Alexandria, ////ALEXANDRIA GOVERNORATE, Egypt position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• AI/ML
• Excel
• ISO
• data analysis
• AI
• quality assurance
• process improvement
• Lean
• Six Sigma
• audit
• risk management
• Power BI