Sutherland: Insurance Transaction Customer Service Associates- Contract Opportunity — Kingston, St. Andrew Parish, Jamaica, //1, Jamaica

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Insurance Transaction Customer Service Associates- Contract Opportunity in Kingston, St. Andrew Parish, Jamaica, //1, Jamaica, under reference REF48011C. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 October 2026
• Brands: Sutherland

Responsibilities and work described

• Sutherland is seeking an analytical and attentive person to join us as an Insurance Transaction Associate
• We are a group of driven and hard-working individuals
• If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
• Enthusiastic and self-motivated Customer Service Associates in this role get to provide support service for our insurance customers
• Insurance Transaction Customer Service Associates at Sutherland:
• * Build good working relationships and establish rapport with customers to gain trust and understanding
• * Convey actions taken on insurance policies accurately and clearly to customers
• * Maintain and improve quality results by adhering to established standards and guidelines
• * Update job knowledge by studying new product descriptions and participate in educational opportunities
• * Collaborate with licensed insurance agents to provide quality customer care and resolve complex issues
• * Manage communications by diligently tracking and recording outcomes of customer calls/online chats/emails to ensure timely responses
• * Review job aids and effectively communicate with team members to gather all required data necessary for resolution to service requests
• * Explain insurance products, processes, and policy details to customers in a clear and concise manner
• * Process policy changes, including updates to coverage, beneficiaries, and personal information
• * Handle billing inquiries and assist customers with premium payments or payment arrangements
• * Identify cross-selling and upselling opportunities when appropriate, referring customers to licensed agents for further assistance

Essential requirements and candidate background

• Our most successful candidates will have: -
• Must be 18 years or older
• A minimum of 3-4 CXC/GCE/City & Guilds subjects inclusive of English Language, or a U.S. high school diploma or GED
• CXC/CSEC, City & Guilds
• I, II, III
• GCE A, B, C
• SSC 4, 5
• JSCE Pass
• NCTVET or HEART Level 1, 2, 3; and CCSLC - Competence & Mastery. ( Must have proof of qualifications)
• Must be able to pass a criminal background check and drug test as needed
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays)
• Must be able to train and / or work onsite at our Red Hills Road site
• Must have flexibility to return to site as required by the business
• Perform at a high level, to support our high volume of inbound calls
• Good systematic problem solving ability, using sound business judgment, and following through on commitments to customers
• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
• Attention to detail
• See through the eyes of the customer
• Verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required
• The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel

Preferred experience and additional strengths

• Experience: customer service is an asset and preferred
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Kingston, St. Andrew Parish, Jamaica, //1, Jamaica

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Insurance Transaction Customer Service Associates- Contract Opportunity vacancy is not an offer for reference REF48011C; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF48011C.

Compare your qualifications and experience with the essential conditions for the Kingston, St. Andrew Parish, Jamaica, //1, Jamaica position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• MS Office
• process improvement
• compliance
• insurance
• customer support
• communication
• billing
• problem resolution