Sutherland: Insurance Customer Care Benefits Advisor — Kingston, St. Andrew Parish, Jamaica, //1, Jamaica

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Insurance Customer Care Benefits Advisor in Kingston, St. Andrew Parish, Jamaica, //1, Jamaica, under reference REF47787R. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: Sutherland

Responsibilities and work described

• Sutherland is seeking a motivated and passionate person to join us as an Insurance Customer Care Benefits Advisor
• We are a group of driven and hard-working individuals
• If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
• Insurance Customer Care Benefits Advisor in this role get to: Be the Point of Contact; answer inbound calls to provide customer service to consumers
• Respond to inquiries about products and services, processing payments, or performing general account maintenance
• Protect customers’ privacy and reassure them with empathy and professionalism
• Take inbound voice contacts from customers whose policy was purchased by from their incumbent carrier
• Delivery: professional introductions and understanding of the customers policy and provide support to handle queries and change requests to modify information for the customer
• Contact information updates include but not limited to: change phone number, address, and email
• Delivery: details around the process to update automatic payment options, payments, and general billing questions
• Handle Customer requests related to basic policy information, requests for forms (i.e. change Beneficiary), Website navigation, registration, login and password support
• Transfer calls outside the scope of the CSR to the correct operational support team for continued and additional support
• Future responsibilities could include responses to email and chat when the Client moves into these additional support channels
• Efficiently receive inbound calls, delivering a professional and compliant introduction, building interest within the customer to learn about the carrier and to provide the requested support to the customer
• Management: outbound follow-up calls to customers for support that was transferred to other operational groups with the resolution
• Accurately process data, communicating correct and detailed information through verbal and written documentation

Essential requirements and candidate background

• Our most successful candidates will have: -
• A minimum of 3-4 CXC/GCE/City and Guilds subjects inclusive of English Language, or a U.S. high school diploma or GED
• Must be able to pass a criminal background check and drug test as needed
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays)
• Must be able to train and / or work onsite at our Red Hills Road site
• Perform at a high level, to support our high volume of inbound calls
• Good systematic problem solving ability, using sound business judgment, and following through on commitments to customers
• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs
• Attention to detail
• A passion for helping customers and exceeding their expectations with high integrity
• Verbal and written communication skills and the ability to tailor styles to the audience
• See through the eyes of the customer
• Verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required
• The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel
• Effectively organize, prioritize, multi-task and manage time
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Type over 30 WPM with 80% accuracy
• Must be very tech savvy with abilities in handling troubleshooting techniques and resolving technical issues
• Inspire confidence and positively influence the behaviour, actions, and thoughts of others

Experience and professional background

• 1 year of BPO/customer service experience preferred

Preferred experience and additional strengths

• Experience: customer service is an asset and preferred
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Kingston, St. Andrew Parish, Jamaica, //1, Jamaica

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Insurance Customer Care Benefits Advisor vacancy is not an offer for reference REF47787R; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF47787R.

Compare your qualifications and experience with the essential conditions for the Kingston, St. Andrew Parish, Jamaica, //1, Jamaica position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• Excel
• MS Office
• maintenance
• insurance
• customer support
• billing
• communication
• problem resolution