Sutherland: Customer Service Consultant (Cantonese Speaker) — Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, //14, Malaysia

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Customer Service Consultant (Cantonese Speaker) in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, //14, Malaysia, under reference REF47194T. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 16 October 2026
• Brands: Sutherland

Responsibilities and work described

• Support: customers through live chat and inbound calls with warmth and care
• Solve everyday tech issues, such as login errors and device compatibility
• Technical guidance: customers through account and billing questions
• Keep clear, accurate records of every interaction
• Stay up to date on product updates and policies so you always give the right answer

Essential requirements and candidate background

• Fluent spoken Cantonese, written Traditional Chinese, and spoken and written English
• Ideally 1 to 2 years in customer service, with a focus on customer satisfaction (CSAT)
• A positive, patient, problem-solving attitude

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, //14, Malaysia

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Service Consultant (Cantonese Speaker) vacancy is not an offer for reference REF47194T; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF47194T.

Compare your qualifications and experience with the essential conditions for the Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, //14, Malaysia position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: customer support

For customer-support work, describe the channel, issue types and responsibilities you held. Explain how you investigated a problem, communicated the next step and documented or escalated the case.

Relevant skills

• billing
• customer support