Sutherland: Credit Operations Analyst — Barranquilla, Atlantico, Colombia

About Sutherland

Sutherland works in business and digital transformation, combining technology services with business-process expertise. Its employer descriptions identify artificial intelligence, automation, cloud engineering and advanced analytics as areas of activity. The company uses products, platforms and service delivery to improve business operations and customer experiences. Its stated approach brings human expertise together with AI, adapting technology and process changes to the needs of the organisation receiving the service rather than providing only a standalone software product.

The position and its setting

Sutherland lists Credit Operations Analyst in Barranquilla, Atlantico, Colombia, under reference REF47086I. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 22 October 2026
• Brands: Sutherland

Responsibilities and work described

• A bilingual Credit Analyst with experience in credit operations, loan origination, underwriting, and credit risk to support Thredd’s clients
• This role combines credit process knowledge with B2B account support, operational issue resolution, and ongoing client communication
• Management: multiple client accounts, investigate credit-related operational issues, and coordinate with internal teams to deliver accurate and timely resolutions that meet client expectations
• Support: clients across credit operations, including loan origination, underwriting workflows, credit decisioning, credit risk processes, and collections
• Management: a portfolio of B2B client accounts, balancing competing priorities and maintaining consistent follow-up on open issues
• Investigate operational incidents, document findings, and coordinate escalations with engineering and other internal teams
• Tracking: support tickets through resolution using Jira or similar tools, providing clear updates on progress and actions
• Support: issues involving credit reporting agency integrations, APIs, and system configurations
• Review: system logs and interpret basic technical information to assist with troubleshooting
• Participate in regular meetings with client subject matter experts to review issues, clarify requirements, and align on priorities
• Maintenance: accurate records and resolution reports, ensuring service delivery meets agreed standards and client expectations
• Communicate with clients in English and coordinate with internal teams in Spanish

Essential requirements and candidate background

• At least two years of experience in credit operations, lending support, or a related financial services role
• Experience: loan origination, underwriting, and credit risk, with a understanding of credit processes and decisioning workflows
• Experience supporting B2B clients and managing multiple accounts or concurrent operational cases
• Investigate issues, manage escalations, and follow through on resolution
• Experience: Jira or similar ticketing platforms
• Functional understanding of APIs and system integrations
• Read system logs and understand basic scripting or coding logic
• English proficiency at B2 level or above, both written and spoken
• Fluency: Spanish
• Analytical, organizational, and communication skills, with close attention to detail

Preferred experience and additional strengths

• Experience: credit reporting agency integrations and collections processes
• Familiarity: Postman, virtual desktop infrastructure (VDI), and system configuration logs
• Experience working directly with engineering teams to resolve client issues

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: On-site
• Advertised location: Barranquilla, Atlantico, Colombia

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Credit Operations Analyst vacancy is not an offer for reference REF47086I; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sutherland

Applications follow the official employer page linked below.

Open the official Sutherland posting below and match the title and reference REF47086I.

Compare your qualifications and experience with the essential conditions for the Barranquilla, Atlantico, Colombia position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: problem resolution

A troubleshooting example should describe the observed problem, the information collected and the steps that led to a diagnosis or escalation. Explain how you checked the outcome.

Relevant skills

• APIs
• communication
• problem resolution
• language proficiency