Sopra Steria: BPS - Non Voice Team Member — Chennai, Tamil Nadu, India

About Sopra Steria

Sopra Steria provides technology consulting, digital services and software solutions. Its employer description focuses on helping organisations change their operations through technology, combining business-sector knowledge with digital delivery. The business offers end-to-end support rather than describing its work as software coding alone. Its services connect an organisation's requirements with the technology and processes used to meet them, with an emphasis on practical, sustained improvements in how client organisations operate.

The position and its setting

Sopra Steria lists BPS - Non Voice Team Member in Chennai, Tamil Nadu, India, under reference CHE0005930. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Engineering, Development, Applications
• Employment type: Full-time
• Employer listing date: 30 March 2026
• Brands: Sopra Steria

Responsibilities and work described

• Dimensions of Function: An individual contributor processing a range of financial transactions including the more complex processes

Essential requirements and candidate background

• Roles & Responsibilities:
• Customer:
• Achieve pre-defined quality levels to meet and exceed customer SLAs
• Maintain sanctity of customer data and adhere to Compliance, INFOSEC and audit requirement policies
• Should take additional responsibilities at process level by taking ownership in process improvement / changes required for the process to create value to clients
• Financial:
• Eliminate Operational Losses, write off/ Compensation, or Goodwill payment, Rework, by giving ideas via Kaizens, change logs, and show tangible benefits and take steps to reduce Customer complaints and rework
• Corporate initiatives, Learning & Knowledge:
• Ensure 100% completion of mandatory trainings
• Ensure full participation in Org/local level initiatives
• To be part of at least one cross training in a process other than assigned process
• To be part of corporate social responsibility activities as announced from time to time
• Internal Business Processes:
• Process information / financial transactions in accordance with the assigned targets
• Strive to improve upon productivity targets for the team/process
• Handle all assigned processes and be ready to work on processes from simple to complex, as per operational requirements
• Display Teamwork and work in cooperation with colleagues for achieving Business Results
• Compliance:
• Adhere to and comply with all Sopra Steria Project policies
• Ensure that your profiles and skills are kept up to date in the online portal

Experience and professional background

• Total Experience Expected: 00-02 years

Preferred experience and additional strengths

• Graduates with banking knowledge and with prior experience in the similar domain are preferred

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Chennai, Tamil Nadu, India

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another BPS - Non Voice Team Member vacancy is not an offer for reference CHE0005930; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Sopra Steria

Applications follow the official employer page linked below.

Open the official Sopra Steria posting below and match the title and reference CHE0005930.

Compare your qualifications and experience with the essential conditions for the Chennai, Tamil Nadu, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: process improvement

For process-improvement work, explain the starting problem and the evidence that guided the change. Describe what you altered, how the result was checked and whether the improvement was sustained.

Relevant skills

• process improvement
• audit
• compliance
• banking
• training
• business processes