ServiceNow: Staff Voice AI Engineer – Core Platform — Hyderabad, Telangana, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Staff Voice AI Engineer – Core Platform in Hyderabad, Telangana, India, under reference JB0075949. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Product
• Employment type: Full-time
• Employer listing date: 9 October 2026
• Brands: ServiceNow

Responsibilities and work described

• Contribution: to the design, development and implementation of the core Voice Platform (Audio Acquisition, Conversation Management, Speech Generation, integration with API and self-hosted Voice AI models, Voice Harness)
• Partner with product managers to work with customers, understand their use cases and technology challenges, and build for their success
• Building: and deploy large Voice AI distributed systems at scale spanning multiple regions and datacenters
• Building: high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Contribution: to the continuous improvement of the SRE practice by turning operational use cases into requirements for software tooling
• Be a mentor for colleagues and help promote knowledge-sharing across Voice AI engineering disciplines

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 8+ year of relevant industry experience
• Hands-on experience building distributed Voice AI systems with a large operational scale
• ~4+ years building LLM-based applications (integrating models, not training)
• 6+ years of development experience with Python, Golang, Java, or similar languages
• 2+ years of experience building agents (prompt engineering) and developing LLM-based experiences
• Working experience operating highly available distributed workloads on Kubernetes following a DevOps approach
• Experience building software for compliance and security in regulated environments is considered an asset
• A track record of architecting and shipping distributed Voice AI or voice platform systems (real-time audio, STT/TTS, telephony or WebRTC) at large operational scale
• Critically thinking around AI integrations for work processes, decision-making, or problem-solving
• Experience building with AI tools such as Claude Code, Cursor, Windsurf

Location, schedule and contract conditions

• Work arrangement: Hybrid
• Advertised location: Hyderabad, Telangana, India

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Staff Voice AI Engineer – Core Platform vacancy is not an offer for reference JB0075949; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0075949.

Compare your qualifications and experience with the essential conditions for the Hyderabad, Telangana, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• Java
• Kubernetes
• APIs
• AI/ML
• LLMs
• AI
• compliance
• training