ServiceNow: Staff Technical Product Manager – AI/LLM expertise + AI Evaluation Science — Hyderabad, Telangana, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Staff Technical Product Manager – AI/LLM expertise + AI Evaluation Science in Hyderabad, Telangana, India, under reference JB0074880. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Engineering, Infrastructure and Operations
• Employment type: Full-time
• Employer listing date: 6 October 2026
• Brands: ServiceNow

Responsibilities and work described

• A highly technical, strategic, and outcome-oriented Staff Technical Product Manager to establish and scale AI Evaluation as a core engineering capability across the DT organization
• The Eval Technical Product Manager will lead this transformation by making trusted Evals the evidence layer for AI
• This is a dual-role position with responsibility for both:
• Platform Eval Strategy & Adoption
• Partner closely with Servicenow AI platform and product teams to understand, implement, validate, and drive adoption of out-of-the-box Evals, while influencing the platform roadmap based on enterprise needs
• Enterprise Eval Innovation
• Identify gaps in platform evaluation capabilities and drive the definition and development of custom Evals, metrics, rubrics, datasets, and evaluation strategies for enterprise-specific AI applications and agentic workflows
• The role will establish Eval-Driven Development as a standard engineering practice—moving AI quality from point-in-time testing to continuous measurement throughout the AI lifecycle
• Custom Eval Innovation
• Identify gaps where OOTB Evals don't adequately measure enterprise AI quality
• Define and drive custom metrics, rubrics, datasets and evaluation strategies
• Development: reusable Evals for domain-specific behaviors and business outcomes
• Establishment: evaluation approaches for AI agents, task completion, tool usage and multi-step workflows
• Eval-Driven Development
• Embed Evals into the full AI lifecycle: Define → Measure → Build → Evaluate → Improve → Release → Monitor
• Require AI teams to define expected behavior and measurable quality criteria

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 10+ years of experience in Product Management roles, with a focus on AI
• A technically Product Manager who combines: AI/LLM expertise + Evaluation Science + Quality Engineering + Product Management + Platform Strategy with the ability to influence AI Specialists, engineers and platform teams without direct authority
• Experience: LLM-as-a-Judge, rubrics, evaluation datasets, agent evaluation, AI observability, CI/CD and developer platforms
• Servicenow AI Platform experience is a huge plus

Location, schedule and contract conditions

• Work arrangement: Hybrid
• Advertised location: Hyderabad, Telangana, India

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Staff Technical Product Manager – AI/LLM expertise + AI Evaluation Science vacancy is not an offer for reference JB0074880; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0074880.

Compare your qualifications and experience with the essential conditions for the Hyderabad, Telangana, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: CI/CD

CI/CD experience should describe the path from a proposed change to a release. Identify the checks, build artefacts and deployment steps you worked on, together with the problem the pipeline solved.

Relevant skills

• CI/CD
• AI/ML
• LLMs
• ServiceNow
• AI