ServiceNow: Staff Software Engineer — Dublin, Ireland

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Staff Software Engineer in Dublin, Ireland, under reference JB0076188. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: ServiceNow

Responsibilities and work described

• ServiceNow CRM helps companies sell, fulfil, and service customers on one AI-powered platform, spanning Customer Service Management, Field Service Management, and Sales CRM
• As a Staff Software Engineer, you will design and build features across CSM Playbooks and customer service workflows, including case and work order management and guided agent experiences
• Own complex components end to end, working closely with product, design, and adjacent platform teams to ship workflows that agents and customers rely on every day
• Bring engineering fundamentals, a bias for quality at scale, and a drive to make customer-facing processes faster and more intelligent with AI
• Building: high-quality, scalable, clean, and reusable applications and integration solutions using ServiceNow platform and related technologies
• Partner with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users
• Design: and develop scalable, maintainable, and reusable software components with a emphasis on performance and reliability
• Own critical technical initiatives from planning to deployment, continuously refining and improving existing applications and services
• Explore the latest ServiceNow features and evaluate them for adoption
• Development: proof-of-concept and prototype solutions to validate architectural, design decisions and demonstrate feasibility
• Establishment: and promote best practices around platform development, integrations, and performance optimization
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
• Mentor and guide engineers, fostering technical excellence and professional growth within the team

Essential requirements and candidate background

• 7+ years of software engineering, with a record of technical direction adopted beyond your immediate team
• Effective, accountable use of AI coding assistants and agents
• Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them
• Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement — including at least one model or orchestration migration carried through production
• Experience: system design, APIs, data modelling, and testing across front-end, server-side, and relational data work with a high quality mindset
• Experience: software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks
• Familiarity: automated testing frameworks (e.g., JUnit, Selenium, TestNG, Playwright) and integrating tests into CI/CD pipelines
• On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed
• Troubleshoot complex systems and optimize performance across the stack
• Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience

Preferred experience and additional strengths

• Experience using AI Coding tools such as Claude or Codex
• CRM domain knowledge and working experience

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: Dublin, Ireland

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Staff Software Engineer vacancy is not an offer for reference JB0076188; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076188.

Compare your qualifications and experience with the essential conditions for the Dublin, Ireland position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Java

For Java experience, describe the application or service you worked on, its purpose and your own contribution. A useful example connects language knowledge to an actual engineering decision, such as an interface design, a performance issue or a production defect.

Relevant skills

• Java
• JavaScript
• TypeScript
• CI/CD
• APIs
• AI/ML
• LLMs
• ServiceNow
• AI
• software testing
• sales
• customer support
• React