ServiceNow: Staff Incident Response Engineer — Toronto, Ontario, Canada

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Staff Incident Response Engineer in Toronto, Ontario, Canada, under reference JB0076504. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Digital Technology
• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: ServiceNow

Responsibilities and work described

• Eligibility:
• Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment
• The screening process requires 5 years of verifiable background history
• This includes identity verification, education verification, a criminal record check, and a credit check
• Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status
• This role may require security clearance in the future
• Employment is contingent upon successful completion and maintenance of the required screening
• Rotational and Non-Standard Hours: This role may require participation in a rotational schedule that includes non-standard business hours, weekends, and statutory holidays as the team provides 24x7 operational support
• The ServiceNow Security Organization (SSO)
• The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers
• We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider
• We create an environment where our employees are proud to work and can make a positive impact
• Monitoring: the tools and systems that defend ServiceNow’s production and regulated environments, and correlate seemingly unrelated events
• Leadership: response to incidents affecting our customers, and track incidents to closure across functional teams
• Respond to account-level threats and attacks against our customer environments
• Produce post-incident reports, forensic reports, and remediation plans

Essential requirements and candidate background

• To be successful in this role you have:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 6+ years related experience or equivalent combination of education and experience
• Automation knowledge (Python, bash scripting) and experience hardening Linux, Windows, or Mac systems
• Background working with data logging applications (e.g. Splunk)
• Knowledge: vulnerability scanning tools (Qualys, Nessus)
• A defensive security mindset
• Explain complex issues to executives and customers
• GSEC, GCIH, CEH, GCIA or CISSP certifications are a plus
• 7 to 10+ years of related experience, or an equivalent mix of education and experience
• Deep understanding of Security Operations Center and Security incident response protocols and procedures
• Extensive experience in incident response, digital forensics, threat hunting, and threat intelligence
• Networking foundation, including TCP/IP and core protocols
• Experience: SIEM platforms such as Splunk, plus EDR and SOAR tools
• Analyze event and system logs, perform host and memory forensics (including live response) on Windows, macOS, and/or Linux, and examine malware
• Experience writing internal playbooks, handbooks, and incident response frameworks
• Knowledge: attack vectors, threat tactics, and attacker techniques
• Knowledge: cloud security concepts and experience in AWS, Azure, or GCP
• Coding or scripting experience in one or more general-purpose languages

Experience and professional background

• Experience working in Canadian regulated markets, such as financial services or public sector is highly desirable

Preferred experience and additional strengths

• GCIH, GCFA, GCIA, GMON, GSEC, CISSP, or CEH certifications, and ServiceNow platform knowledge are a plus
• #SecurityJobs
• For positions in this location, we offer a base pay of $109,400 - $191,500, plus equity (when applicable), variable/incentive compensation and benefits
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location
• We also offer health plans, including flexible spending accounts, ESPP, matching donations, a flexible time away plan and family leave programs
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Remote
• Advertised location: Toronto, Ontario, Canada

Benefits mentioned by the employer

• This is a Staff Incident Response Engineer role on ServiceNow’s Cyber Investigation, Response & Automation Team; supporting both the commercial and regulated-market customer environment in Canada
• We employ the brightest and most forward-thinking Security Professionals on the planet
• We have offices around the world and work as a global team

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Staff Incident Response Engineer vacancy is not an offer for reference JB0076504; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076504.

Compare your qualifications and experience with the essential conditions for the Toronto, Ontario, Canada position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• AWS
• GCP
• Azure
• AI/ML
• ServiceNow
• cybersecurity
• maintenance
• audit
• compliance
• incident response
• Google Cloud