ServiceNow: Sr Staff Inbound Product Manager — Hyderabad, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Sr Staff Inbound Product Manager in Hyderabad, India, under reference JB0075856. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Global Safety and Security
• Employment type: Full-time
• Employer listing date: 6 October 2026
• Brands: ServiceNow

Responsibilities and work described

• ServiceNow's Security & Risk Unit is at the forefront of AI-powered security innovation, delivering solutions that help enterprise customers detect, respond to, and remediate security threats at scale
• As our AI security business continues its rapid growth trajectory, we're expanding our product management team to drive the next generation of AI in Security Incident Response and AI-to-AI security integrations
• As a Sr
• You’ll also own integrating ServiceNow's AI security solutions with third-party AI systems from leading partners & vendors
• You'll be instrumental in defining how ServiceNow’s AI agents communicate and collaborate across security platforms, enabling customers to orchestrate Agentic Incident Response (AIR) workflows across their entire security ecosystem

Essential requirements and candidate background

• To be successful in this role you have:
• AI-first mindset – demonstrated use of AI tools (e.g. Claude, Copilot, OpenAI, Gemini) to accelerate product management work across requirements analysis, decision-making, analytics/insights, and workflow automation
• 8+ years of software product management experience, preferably in cybersecurity, SecOps, AI/ML or related domains
• Track record defining and capturing product requirements and transforming them into executable product roadmaps
• Prioritization skills and the discipline to focus on high-impact activities in fast-paced, high-growth environment
• Deep curiosity about customer needs with a demonstrated track record building customer relationships and delivering customer-centric security solutions
• Experience managing stakeholder relationships with external partners and building successful integrations with established or emerging tech or security vendors
• Communication skills with ability to translate complex technical problems into easily understood requirements for diverse audiences
• Experience leading teams and mentoring junior PMs, helping elevate product thinking and execution quality across the organization
• FD21

Preferred experience and additional strengths

• Experience: MCP (Model Context Protocol) or A2A (Agent2Agent) protocol is preferred
• Experience: AI agent communication protocols, API design, or distributed automation frameworks is preferred

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Hyderabad, India

Benefits mentioned by the employer

• Own a significant portion of the AI product Roadmap for Security Incident Response (SIR), and transform requirements into customer-centric solutions
• Set technical and strategic direction that Engineering, UX, and Sales align to with visibility into VP-level roadmap decisions
• Focus on driving measurable improvement in customer adoption of AI-powered capabilities in SIR (adoption in production, growth in MAUs, renewals)
• Lead product strategy for AI-to-AI security integrations that support ServiceNow's growth, defining how autonomous AI agents collaborate across security platforms
• Work directly with customers & partners in regular strategic meetings to align on solutions, integration, differentiation, and value propositions
• Communicate priorities clearly across Engineering, Design (UX), Architecture, and partner teams, and own execution / shipping
• Translate complex AI and security workflows into clear, actionable product requirements
• Incorporate customer research, usability insights, and market analysis into product decisions
• Drive cross-functional collaboration and influence stakeholders across product, engineering, UX, leadership, and partner ecosystems

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Sr Staff Inbound Product Manager vacancy is not an offer for reference JB0075856; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0075856.

Compare your qualifications and experience with the essential conditions for the Hyderabad, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• MCP
• APIs
• AI/ML
• ServiceNow
• AI
• sales
• stakeholder management
• incident response
• cybersecurity
• communication