ServiceNow: Senior Site Reliability Engineer - Federal — Santa Clara, CALIFORNIA, United States

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Senior Site Reliability Engineer - Federal in Santa Clara, CALIFORNIA, United States, under reference JB0076489. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Engineering, Infrastructure and Operations
• Employment type: Full-time
• Employer listing date: 22 October 2026
• Brands: ServiceNow

Responsibilities and work described

• Please Note: This position will include supporting our US Public Sector customers
• “This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards)
• This includes a credit check, criminal/misdemeanor check and taking a drug test
• Any employment is contingent upon passing the screening
• Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered
• The Federal SRE Team has 3 shifts that provide 24x7 production support for our Government Community Cloud infrastructure
• Below are some highlights
• No on-call rotation
• Delivery: relief and sustainable resolution to issues within our infrastructure
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions
• Drive monitoring and automation initiatives

Essential requirements and candidate background

• To be successful in this role you have:
• In order to be successful in this role, we need someone who has:
• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent experience
• Deep knowledge of Linux systems
• 2+ years of experience with DevOps automation, CI/CD pipeline and agile
• Methodologies
• 2+ years of experience with Cloud technologies, preferably Azure
• 2+ years of Coding in various languages; we normally prefer Python, JavaScript, and Ruby
• Postgres and MySQL database administration, troubleshooting, and performance tuning
• Expertise in Observability and Monitoring of applications, services, and networks at scale
• Networking skills, IP addressing and routing

Preferred experience and additional strengths

• 4 Day Work week
• This is a 3rd shift position and has a 10-hour 4-day work week, Wednesday - Saturday with working shift hours from 11p.m. - 10 a.m
• PT
• Experience developing on the ServiceNow Platform
• For positions in this location, we offer a base pay of $127,600 - $216,900, plus equity (when applicable), variable/incentive compensation and benefits
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: Santa Clara, CALIFORNIA, United States

Benefits mentioned by the employer

• The SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow infrastructure
• The SRE is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between
• They are also tasked with driving forward the operability of the platform to drive down the number of incidents
• And to reduce MTTR
• To accomplish this the team combines software development, networking and systems engineering expertise with a desire to be challenged by problems of scale and complexity and to make services better for our customers
• Do you:
• Have a passion for DevOps, Automation and Scripting?
• Know Linux systems in depth?
• Have software development background?
• Understand Observability and Monitoring?
• Have Experience with Cloud technologies – Azure, AWS ?
• Write code to automate repetitive tasks?

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Site Reliability Engineer - Federal vacancy is not an offer for reference JB0076489; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076489.

Compare your qualifications and experience with the essential conditions for the Santa Clara, CALIFORNIA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• JavaScript
• CI/CD
• Azure
• AI/ML
• AWS
• Linux
• ServiceNow
• sustainability