ServiceNow: Senior Product Designer, CRM & Industries Workflows (Technology) — San Diego, CALIFORNIA, United States

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Senior Product Designer, CRM & Industries Workflows (Technology) in San Diego, CALIFORNIA, United States, under reference JB0076279. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: User Experience Design
• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: ServiceNow

Responsibilities and work described

• Team & Role
• This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love
• Our designers come from a varied set of skills and background - design systems, visual, interaction, content, and product design
• At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go
• Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/
• Our Industries Technology team creates industry-specific products and experiences that enable organizations to operate more efficiently, make better decisions, and deliver better outcomes to their customers
• Designers on our team tackle complex workflows, uncover customer needs, and help define the next generation of intelligent, AI-native experiences
• We’re seeking a designer who thrives in collaborative environments, brings deep curiosity about customer problems, and can balance systems thinking with attention to detail
• Success in this role requires communication, a user-centered mindset, and a passion for turning complexity into clarity

Experience and professional background

• 5+ years of relevant design experience
• Experience: user experience design or industry experience (corporate, software, web or agency)

Preferred experience and additional strengths

• Experience: leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• An inspiring portfolio demonstrating end-to-end, user-centered, design solutions based on human-centered design and research data
• Experience working with design tools to create comprehensive high-fidelity design solutions and specifications that enforce consistency, usability, and accessibility as part of a larger system or product
• A growth mindset, continually strengthening core skills through complex assignments and varied experience
• Build trusting relationships through clear and open communication
• Experience participating in the complete product development lifecycle of web and/or software applications
• For positions in this location, we offer a base pay of $128,900 - $219,100, plus equity (when applicable), variable/incentive compensation and benefits
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Work arrangement: Hybrid
• Advertised location: San Diego, CALIFORNIA, United States

Benefits mentioned by the employer

• You get to develop innovative design solutions and product experiences that transform how people work around the world
• You drive user experiences from concept to delivery based on in-depth comprehension of user needs and design principles
• As part of a cross-functional team, you will have the opportunity to champion your design approach, reconcile feedback from various stakeholders, and provide your input to others in a collaborative, supportive, working environment
• Also have the chance to grow your leadership skills through coaching and mentoring other team members

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Product Designer, CRM & Industries Workflows (Technology) vacancy is not an offer for reference JB0076279; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076279.

Compare your qualifications and experience with the essential conditions for the San Diego, CALIFORNIA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: ServiceNow

For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.

Relevant skills

• AI/ML
• ServiceNow
• AI
• stakeholder management
• communication
• sales