ServiceNow: ITAM Specialist (Content Audit) — Hyderabad, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists ITAM Specialist (Content Audit) in Hyderabad, India, under reference JB0076093. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Product
• Employment type: Full-time
• Employer listing date: 14 October 2026
• Brands: ServiceNow

Subjects named in the job description

The posting mentions the following work areas. These references are not a separate list of compulsory certifications.

• SQL
• AI/ML
• SAP
• Excel
• ServiceNow
• AI
• compliance
• inventory
• stakeholder management
• root-cause analysis

Essential requirements and candidate background

• To be successful in this role you have:
• Experience leveraging AI-powered tools and technologies to improve productivity, automate workflows, analyze data, enhance content quality, and support decision-making
• 2-6 years of relevant experience in IT Asset Management (ITAM), Software Asset Management (SAM), or Hardware Asset Management (HAM)
• Experience: ITAM implementation, content validation, quality assurance, ITAM content quality, or internal/external audit functions
• Work independently on large volumes of data while consistently meeting quality, productivity, and turnaround-time targets
• Analytical skills with the ability to identify data issues, perform root-cause analysis, and recommend process improvements
• Interpersonal, written, and verbal communication skills
• Research skills with a passion for solving complex business and data-quality challenges
• Problem-solving abilities with an innovative and customer-focused mindset
• Knowledge: SAM and HAM tools such as ServiceNow, Flexera FlexNet Manager, Snow Software, SCCM, ILMT, MAP Toolkit, or equivalent platforms is an advantage
• Experience: content governance, content management, data stewardship, or content-data projects is a advantage
• Support content validation and content curation activities based on business needs and priorities
• Bachelor's, Master's, or Postgraduate degree in any discipline with a academic record

Preferred experience and additional strengths

• Experience validating HAM/SAM implementations, software licensing data, entitlement records, contract information, or content assets is highly preferred
• Knowledge: software licensing models and metrics from publishers such as Microsoft, Adobe, IBM, Oracle, VMware, and SAP is preferred
• Understanding: software contracts, maintenance agreements, subscriptions, cloud licensing, and vendor engagement models is a plus
• Experience: scripting, automation, SQL, Power BI, Excel advanced functions, or data analysis tools is desirable

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Hyderabad, India

Benefits mentioned by the employer

• Perform and own content validation activities across software, hardware, licensing, and catalog content with varying levels of complexity to ensure data accuracy, completeness, and adherence to quality standards
• Analyze, interpret, and validate licensing agreements, contracts, and entitlement information to maintain a quality content library
• Develop expertise in the ServiceNow ITAM product suite, including features, workflows, and data models, and leverage this knowledge to drive content quality improvements
• Manage IT product part numbers, software and hardware catalogs, and related content repositories
• Create, maintain, and improve ITAM content-related process documentation, validation guidelines, and knowledge articles
• Validate high volumes of ITAM content and metadata to ensure compliance with quality, accuracy, completeness, and timeliness standards
• Identify quality trends, perform root-cause analysis, and recommend corrective and preventive actions to improve content quality
• Share knowledge and best practices with team members to improve overall efficiency, consistency, and content quality
• Analyze and transform discovery, inventory, and asset data into actionable ITAM insights that support software licensing and hardware asset management
• Create and maintain ITAM content entities across software and hardware catalogs
• Leverage AI-assisted tools and technologies to enhance productivity, research, content validation, and decision-making processes
• Collaborate effectively with team members and stakeholders in a fast-paced environment to deliver high-quality software and hardware content

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another ITAM Specialist (Content Audit) vacancy is not an offer for reference JB0076093; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0076093.

Compare your qualifications and experience with the essential conditions for the Hyderabad, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: SQL

SQL references usually call for more detail than “database knowledge”. Explain the data you queried, the business or engineering question and how you checked that joins, aggregates and filters produced the intended result.

Relevant skills

• SQL
• AI/ML
• SAP
• Excel
• ServiceNow
• AI
• compliance
• inventory
• stakeholder management
• root-cause analysis
• Power BI