ServiceNow: Dir, Software Engrg Mgmt — Hyderabad, India

About ServiceNow

ServiceNow develops an enterprise software platform bringing together data, workflows and AI for business operations. Its employer introduction traces the business to automating a repetitive workplace task and describes a continuing focus on freeing people from routine work. The platform is intended to connect technology with how organisations carry out their processes. This makes workflow automation and the use of information in everyday business activity central themes, rather than a product aimed at only one industry.

The position and its setting

ServiceNow lists Dir, Software Engrg Mgmt in Hyderabad, India, under reference JB0075863. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Engineering, Infrastructure and Operations
• Employment type: Full-time
• Employer listing date: 12 October 2026
• Brands: ServiceNow

Responsibilities and work described

• This role is for a software engineering director who leads a high-performing team of software engineers building AI-native and cloud-native applications on the ServiceNow platform
• The Director combines deep technical credibility with people management capabilities, fostering a culture of innovation, ownership, and continuous learning
• They are responsible for team performance, career development, hiring, and execution of key business initiatives
• This role requires the ability to balance people development with business results, think strategically about AI integration and platform architecture, and influence across the organization to enable team success
• The ideal candidate brings experience scaling AI-native teams and a passion for building leaders
• What we do - Finance and Procurement teams are at the forefront of AI-native engineering at ServiceNow—building autonomous solutions for the world's largest enterprises that handle mission-critical financial and procurement operations at unprecedented scale
• They continuously learn and integrate the latest AI and cloud-native technologies to deliver performant, resilient systems that transform how businesses manage supplier lifecycles, procurement workflows, payments, and receivables
• Build, grow, and maintain a high-performing, diverse team of IC2-IC5 engineers; hire and develop talent at all levels
• Set clear expectations for individual and team performance; establish metrics and goals aligned with business objectives
• Research / execution: regular 1:1s with direct reports; provide coaching, feedback, and career guidance tailored to each engineer's growth stage
• Create a culture of psychological safety, learning, and ownership; encourage experimentation and learning from failures
• Support: engineers through career transitions—from IC2 to IC3, IC3 to IC4, and technical-to-management pathways
• Identify high-potential engineers and invest in their development; prepare emerging leaders for increased responsibility
• Address performance issues promptly and professionally; provide clear paths for improvement or transition
• Sponsor team members for growth opportunities, stretch assignments, and leadership development programs
• Celebrate wins and recognize contributions; foster a positive, collaborative team environment

Essential requirements and candidate background

• 12+ years of professional software development experience, with 5+ years in AI-native systems, cloud-native architecture, or equivalent
• 5+ years of people management experience leading software engineers; track record of developing talent and building high-performing teams
• 3+ years managing application development on SaaS platforms (ServiceNow, Salesforce, or similar); deep understanding of platform architecture and constraints
• 3+ years hands-on experience with AI/ML systems, LLM integration, prompt engineering, and responsible AI practices
• Demonstrated expertise in hiring, team building, and organizational development; ability to attract and develop top talent
• Expert-level understanding of modern software engineering practices: CI/CD, testing, security, deployment
• Technical credibility; ability to engage in technical discussions with IC4/IC5 engineers; hands-on coding experience still valued
• Proficiency: Python, Java, and JavaScript; understanding of ServiceNow scripting and platform APIs
• Track record of delivering significant business results through engineering teams; ability to drive accountability and execution
• Experience scaling teams and organizations; demonstrated ability to work at multiple levels of complexity
• Communication and interpersonal skills; ability to influence across technical and non-technical stakeholders
• Coaching and mentoring skills; ability to develop engineers across all career stages
• Experience: Agile and Scrum methodologies; ability to adapt to team and organizational needs
• Demonstrated understanding of data security, compliance, and responsible AI practices
• Emotional intelligence; ability to navigate difficult conversations and build trust
• Experience: performance management, feedback delivery, and difficult personnel decisions
• Passion for building inclusive, psychologically safe teams where all engineers can thrive
• Bachelor's degree in computer science, engineering, business, or related field
• Experience leading teams through organizational change, technical migrations, or strategic initiatives
• Track record of developing talent into senior engineering leadership roles or managers

Preferred experience and additional strengths

• MBA or management certification is a plus; however, demonstrated people leadership capability is more important
• Active engagement with engineering and AI/ML communities; thought leadership through speaking, writing, or open source is a plus
• Experience managing managers or leading multiple teams
• Background in both individual contributor and manager roles (not just promoted from individual contribution)
• Experience working in fast-paced startup or scale-up environments
• Familiarity: data-driven decision making and analytics
• Experience: customer-facing or go-to-market organizations
• Understanding: product management and business metrics
• Track record of improving team efficiency, reducing cycle time, or improving quality metrics
• Experience mentoring individuals into management roles

Location, schedule and contract conditions

• Work arrangement: Hybrid
• Advertised location: Hyderabad, India

Employer details to confirm

• The employer’s seniority category and its stated experience requirements do not agree. Follow the role-specific requirements above rather than assuming this is a fresher opening.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Dir, Software Engrg Mgmt vacancy is not an offer for reference JB0075863; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to ServiceNow

Applications follow the official employer page linked below.

Open the official ServiceNow posting below and match the title and reference JB0075863.

Compare your qualifications and experience with the essential conditions for the Hyderabad, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Python

Python work is easier to assess through a concrete example than a list of libraries. Explain the problem, the input data, the parts you implemented and how you checked the output. Include a repository or a short technical note when you can share it.

Relevant skills

• Python
• Java
• JavaScript
• CI/CD
• APIs
• AI/ML
• LLMs
• Salesforce
• ServiceNow
• AI
• process improvement
• investment
• customer support
• recruitment
• training
• procurement