Rubrik: Senior Director, IT Product Management - GTM & Customer Experience — Palo Alto, CA

About Rubrik

Rubrik provides data-security and resilience technology for organisations facing cyberattacks, malicious activity and operational disruption. Its recruitment material discusses protecting enterprise information, including data held in business software and cloud environments. The described portfolio includes security and protection for SaaS applications, with attention to access, backup and recovery. Its business connects the technical handling of information with an organisation's ability to keep critical data protected and to recover when normal operations are disrupted.

The position and its setting

Rubrik lists Senior Director, IT Product Management - GTM & Customer Experience in Palo Alto, CA, under reference 8144296. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Information Technology & Services
• Employer listing date: 24 August 2026

Responsibilities and work described

• We are seeking a visionary, product leader to own the AI-driven transformation of the platforms powering Rubrik's Go-To-Market (GTM) and Customer Experience (CX) capabilities
• Leadership: a team of product managers and partner deeply with engineering to move beyond traditional SaaS UIs toward multi-agent orchestration
• North Star: Redesign how Rubrik sells, partners, launches products, and serves customers as an AI-native, agentic system — not incrementally better SaaS screens, but autonomous workflows that own outcomes
• You are the product leader who turns that ambition into a shipped, governed, measurable reality — and who raises the craft of AI product management across the GTM and CX estate
• Own the multi-year product vision and roadmap for embedding advanced AI across the entire GTM and CX stack; translate corporate strategy into a rigorously prioritized portfolio of AI initiatives, each grounded in measurable business impact
• Bring hands-on mastery of the GTM and CX domains —,Quote-to-Cash (Q2C), partner motions, and post-sale onboarding and support — and use it as the source of truth for every design decision
• Redesign the process from first principles before introducing tooling or agents — simplify, standardize, and remove steps that exist only to serve legacy systems
• Re-imagine Q2C and NPI as clean, measurable flows; only then apply automation and agentic orchestration to the steps that remain
• Instrument every process so cycle time, productivity, and value delivery are visible and improvable
• Define the data contracts and master-data alignment across Salesforce, CPQ, ERP/billing, and CX systems so decisions and agents act on a single, fit-for-purpose source
• Balance innovation velocity with stability, scalability, and technical-debt reduction so improvements compound instead of creating new seams
• Advance the organization from an AI-native, AI-first posture to true agentification — business processes that operate as governed, multi-agent systems with human-in-the-loop control
• Earn it in the right order: Agentification does not happen without process fit and data fit
• Redesigned, instrumented processes and fit-fo
• Sequence the roadmap around lighthouse beachheads where each build retires a legacy path rather than running beside it
• Set the standard for production-grade AI: eval coverage, human-in-the-loop guardrails, and responsible-AI practices baked into the definition of done

Essential requirements and candidate background

• 15+ years of progressive leadership in enterprise technology / product management, including 5+ years leading teams at a high-growth, large-scale tech or SaaS company
• GTM fluency: experience with hardware / software / SaaS go-to-market models and the technical complexities of NPI in such environments
• B2B Business Transformation: Demonstrated track record leading large-scale process re-engineering initiatives that streamlined Quote-to-Cash (Q2C) or NPI flows, with direct accountability for metrics like cycle time, cost-to-serve, and seller productivity
• Operating Model Alignment: ability to partner with CRO, RevOps, Finance, and CS executives to align operating models, drive organizational change management, and eliminate legacy operational debt
• Applied AI depth: demonstrated success leading the design and delivery of production-grade AI/ML products, including generative-AI applications, agentic architectures, and large-scale automation
• GTM System knowledge with hands-on experience across CRM (Salesforce), PRM, advanced CPQ, billing, and complex revenue architectures
• CX / customer-support platforms a plus
• Track record transforming seller / partner / customer experiences through agentic AI, intelligent automation, and data-driven platforms, with measurable impact on revenue operations
• Mindset: Drive disruptive AI innovation while maintaining the reliability, compliance, and stability required for mission-critical revenue systems
• The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits
• The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location
• Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training
• US Pay Range
• $278,200 — $389,800 USD

Education and qualification routes

• Degree / qualification: Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree (MS/PhD) or MBA preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Advertised location: Palo Alto, CA

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Director, IT Product Management - GTM & Customer Experience vacancy is not an offer for reference 8144296; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Rubrik

Applications follow the official employer page linked below.

Open the official Rubrik posting below and match the title and reference 8144296.

Compare your qualifications and experience with the essential conditions for the Palo Alto, CA position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• AI/ML
• LLMs
• Salesforce
• AI
• audit
• compliance
• training
• partnership development
• business processes
• billing