Rubrik: Manager Customer Support — Cork, Ireland

About Rubrik

Rubrik provides data-security and resilience technology for organisations facing cyberattacks, malicious activity and operational disruption. Its recruitment material discusses protecting enterprise information, including data held in business software and cloud environments. The described portfolio includes security and protection for SaaS applications, with attention to access, backup and recovery. Its business connects the technical handling of information with an organisation's ability to keep critical data protected and to recover when normal operations are disrupted.

The position and its setting

Rubrik lists Manager Customer Support in Cork, Ireland, under reference 8264689. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Support
• Employer listing date: 9 October 2026

Responsibilities and work described

• Implementation: the service delivery strategy defined by the organisation
• Management: the business and operational excellence of our customer support organisation
• Quality / delivery: that quality and service delivery standards are met and exceeded
• Collaboration: with other organisation such as Sales, Marketing, Operations, Engineering, QA, and IT to improve overall customer satisfaction objectives
• Management: the support operations and performance activities, customer satisfaction
• Drive operational improvements as it relates to customer satisfaction
• Represent the Services functions as necessary on product teams and in various other Rubrik decision-making forums
• Evaluate and develop staff
• Manages the activities of a group/department of technical support engineers and leads
• Closely monitoring top support issues after product launch, identifying gaps across all Support tiers worldwide in support tools / resources needed to better support new features
• Improvement: processes and use automation and AI tooling to raise team productivity and customer experience
• Collect and analyse support centre metrics to guide decisions about product and support quality
• Handle escalations, initiate conference calls, drive escalations to positive closure by providing timely status update all the stake holders
• Set Goals (KPI) and Review team performance daily, weekly, quarterly and half yearly
• Education & Experience
• A Bachelor’s degree in any discipline

Essential requirements and candidate background

• Experience: phone home and proactive support best practices

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• The Manager, Customer Support role is responsible for all aspects of customer post-sales support to our customers and partners
• The support team is responsible for handling support requests using the follow-the-sun model in the EMEA region and provide support for other geographies such as APAC and Americas requesting assistance
• As a Support Manager, your passion for exceeding customer expectations will flourish as you lead a team of high caliber Support Engineers in delivering customer experience to our global customer base
• Be responsible for the management, professional growth and development of the team
• As a key member of the leadership team you are also responsible for delighting our customers, developing staff and achieving both tactical and strategic business development objectives
• This role requires a high level of professional communication to all stakeholders
• The Manager of Customer Support is also responsible for short and long-term performance management of his/her direct reports, including managing individual operational indicators, written performance reviews, and career planning
• Advertised location: Cork, Ireland

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Manager Customer Support vacancy is not an offer for reference 8264689; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Rubrik

Applications follow the official employer page linked below.

Open the official Rubrik posting below and match the title and reference 8264689.

Compare your qualifications and experience with the essential conditions for the Cork, Ireland position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• process improvement
• audit
• sales
• business development
• marketing
• customer support
• training