QAD Inc.: Sr. Support Operations Manager — Pune, MH, India

About QAD Inc.

QAD Inc. develops enterprise resource planning software for manufacturers. Its QAD Adaptive ERP covers finance, manufacturing, inventory, supply chain and related business functions, delivered on cloud and other models, and is built around the operating needs of manufacturing and supply-chain companies. The company works globally from United States bases and operates an Indian engineering and delivery centre in Pune, which its announcements describe as a centre of excellence for engineering and delivery.

The position and its setting

QAD Inc. lists Sr. Support Operations Manager in Pune, MH, India, under reference REQ-03227. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Support
• Employment type: Full-time
• Employer listing date: 24 October 2026
• Brands: QAD, Inc.

Responsibilities and work described

• Are you an operational leader who thrives at the intersection of technology, strategy, and team leadership?
• We are seeking a Senior Support Operations Manager in Pune to own and elevate the global support engine powering our 24/7 enterprise customers
• In this high-visibility role, you will be the operational and platform owner for our global Support Operations ecosystem
• Leadership: a talented team of developers and systems administrators, driving automation, workflow optimization, platform architecture, and data-driven insights
• Work: closely with cross-functional leaders across Engineering, Cloud Operations, Product Management, and Global Support, you will shape a seamless, scalable service delivery infrastructure
• The position will work a regular schedule that regularly aligns with AMS (US) time zones, along with touchpoints across EMEA and APAC teams as required by project milestones
• Why You’ll Love This Role
• High Impact & Ownership: Drive end-to-end strategy and continuous improvement for enterprise support platforms used globally
• Leadership & Growth: Mentor and scale a high-performing technical team of platform developers and system admins
• Innovation & Automation: Lead digital transformation, automation, and AI/ML initiatives in case management, knowledge systems, and customer experience tools
• Global Collaboration: Work directly with senior enterprise leaders across North America, Europe, and Asia-Pacific
• 1
• Platform Ownership & Technical Leadership
• Strategic Vision: Lead and manage a team of developers and system admins in configuring, enhancing, and scaling Support Delivery platforms (e.g., Salesforce Service Cloud, Zendesk, ServiceNow, telephony, survey, and AI tools)
• System Reliability: Ensure 99.9%+ availability, high performance, and strict data integrity across all global support applications
• Access & Security: Maintain robust governance, RBAC, change control, and audit compliance across platforms

Essential requirements and candidate background

• 8–12+ years of progressive experience in Support Operations, Service Delivery Engineering, or Enterprise Platform Management within global product/SaaS organizations
• 3–5+ years of direct experience managing technical teams (developers, administrators, systems analysts)
• Track record of leading large-scale enterprise platform projects (CRM, ITSM, workforce management, telephony, business intelligence)
• Experience operating in a global 24/7 environment, with a track record of driving cross-regional alignment
• Hands-on expertise with enterprise support platforms (e.g., Salesforce, ServiceNow, Zendesk, Jira Service Management, Genesys/Five9, Tableau/PowerBI)
• Deep understanding of release management, API integrations, data governance, and change management discipline
• Ability to translate complex operational data into actionable strategic insights
• People First Leader: ability to coach, mentor, and grow technical talent
• Analytical Mindset: Structured problem-solver who uses metrics to drive operational shifts
• Influence & Communication: English verbal and written communication skills with the ability to build rapport across cultures and executive levels

Location, schedule and contract conditions

• To support our global 24/7 footprint, this role is based in Pune, India and offers schedule flexibility
• Global Overlap: Regular, structured overlap with AMS (US) time zones, along with touchpoints across EMEA and APAC teams as required by project milestones
• Work arrangement: Hybrid
• Advertised location: Pune, MH, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Sr. Support Operations Manager vacancy is not an offer for reference REQ-03227; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to QAD Inc.

Applications follow the official employer page linked below.

Open the official QAD Inc. posting below and match the title and reference REQ-03227.

Compare your qualifications and experience with the essential conditions for the Pune, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• APIs
• AI/ML
• Salesforce
• ServiceNow
• AI
• Lean
• Six Sigma
• audit
• compliance
• customer support
• Tableau
• communication