Paytm: Regional Collections Manager - Senior Manager - Lending Collections — Ahmedabad, Gujarat

About Paytm

Paytm is an Indian digital payments and financial services firm under parent One97 Communications. Its services handle consumer payments through UPI and its app-based wallet, merchant acceptance and payment gateways, with bill payments, ticketing and other commerce services on the same platform. Headquartered in Noida, the company serves consumers and merchants across India, and its employer feed lists technology and product roles for the payments ecosystem.

The position and its setting

Paytm lists Regional Collections Manager - Senior Manager - Lending Collections in Ahmedabad, Gujarat, under reference e78736f2-8d5a-49bb-88da-4cc5a6561d18. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Business
• Employment type: Full-time Employment
• team: Lending Collections

Responsibilities and work described

• As a Regional Collections Manager (RCM), you will lead the overall collections performance, portfolio health, and recovery targets for a designated region
• Directly manage a team of Area Collection Managers (ACMs), driving their performance, operational efficiency, and team productivity
• This leadership role demands strategic oversight to control flow rates, manage agency ecosystems, handle high-level escalations, and ensure strict adherence to regulatory and compliance guidelines across all areas within the region
• 1) Regional Target Ownership: Drive regional collection targets, minimize roll-forwards/flow cases, manage non-starters, and maintain portfolio yield across all delinquency buckets (X-Bucket to Write-Offs)
• 2) Team Leadership & ACM Management: Directly manage, mentor, and track the performance of Area Collection Managers (ACMs)
• Research / execution: regular weekly/monthly operational reviews to monitor team productivity, field allocation, and target achievement
• 3) Capacity Planning & Resource Allocation: Ensure optimal deployment of internal Collection Executives and external collection agencies ("Feet on Street") based on bucket-wise and segment-wise workload distribution across all areas
• 4) Agency & Vendor Ecosystem Management: Oversee onboarding, background verification, audit performance, and empanelment of third-party collection agencies across the region
• Define vendor allocation strategies and handle fee/incentive structures
• 5) Training & Capacity Building: Identify regional skill gaps, drive ongoing compliance and soft-skills training for ACMs, CEs, and vendor partners, and continuously evaluate team performance for succession planning

Essential requirements and candidate background

• 10+ years of relevant experience in debt collections, recovery operations, and portfolio management within Retail Lending, FinTech, NBFCs, or Banking, with at least 3–5 years in a regional/multi-area leadership role managing managers
• Education: Graduate degree in any discipline
• 1) Leadership & Team Management: track record of managing multi-tier teams (managing Area Managers who in turn manage field/agency teams)
• 2) Strategic & Analytical Mindset: Deep understanding of collection metrics (flow rates, roll-rates, resolution rates, capacity modeling) and data-driven decision-making
• 3) Negotiation & Result Orientation: High-stakes negotiation skills with a relentless focus on target delivery in a fast-paced environment
• 4) Stakeholder & Legal Management: grasp of legal/regulatory frameworks (RBI collection guidelines, repossession protocols, legal notice processes) and experience handling local law enforcement touchpoints
• 5) Communication & Interpersonal Skills: verbal and written communication skills to liaise effectively with cross-functional leadership, legal teams, external vendors, and regulatory bodies
• Why Join Us:
• Most importantly, for us, Work is Fun!

Preferred experience and additional strengths

• Post Graduation/MBA in Finance, Operations, or Business Management preferred

Location, schedule and contract conditions

• If you are the right fit, we believe in creating wealth for you
• With an enviable ecosystem of 500 million+ registered users, 21 million+ merchants, and massive depth of data, we are in a unique position to democratize credit for deserving consumers and merchants across India
• India’s largest digital lending story is brewing here—this is your opportunity to lead it!
• Advertised location: Ahmedabad, Gujarat

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Regional Collections Manager - Senior Manager - Lending Collections vacancy is not an offer for reference e78736f2-8d5a-49bb-88da-4cc5a6561d18; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Paytm

Applications follow the official employer page linked below.

Open the official Paytm posting below and match the title and reference e78736f2-8d5a-49bb-88da-4cc5a6561d18.

Compare your qualifications and experience with the essential conditions for the Ahmedabad, Gujarat position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: audit

An audit example should identify the process or records reviewed, the evidence considered and your own responsibility. Describe how findings were documented and followed through without exposing confidential reports.

Relevant skills

• audit
• compliance
• banking
• training
• stakeholder management
• communication
• commercial negotiations
• portfolio management