Paytm: Program Manager - Assistant Manager - Lending Collection — Noida, Uttar Pradesh

About Paytm

Paytm is an Indian digital payments and financial services firm under parent One97 Communications. Its services handle consumer payments through UPI and its app-based wallet, merchant acceptance and payment gateways, with bill payments, ticketing and other commerce services on the same platform. Headquartered in Noida, the company serves consumers and merchants across India, and its employer feed lists technology and product roles for the payments ecosystem.

The position and its setting

Paytm lists Program Manager - Assistant Manager - Lending Collection in Noida, Uttar Pradesh, under reference 82162dc3-bbd6-4151-af01-d425d44900ef. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Business
• Employment type: Full-time Employment
• team: Lending Collections

Responsibilities and work described

• A high-ownership Project/Program Manager to lead AI-led transformation initiatives across the Lending Collections ecosystem
• This role sits at the intersection of Business, Product, Technology, Data, and AI
• The ideal candidate should be equally comfortable understanding a business problem, translating it into a structured product/technology requirement, driving engineering execution, and taking the initiative all the way to production and measurable business impact
• This is not a traditional project-management role
• Someone who can own the problem statement, bring structure to ambiguity, drive stakeholders, and turn AI opportunities into production-grade solutions

Essential requirements and candidate background

• Work closely with Business and Collections stakeholders to identify operational pain points, automation opportunities, and AI use cases
• Conduct requirement-gathering workshops and translate business needs into clear, actionable requirements
• Challenge requirements where necessary and bring structure to ambiguous problem statements
• Understand lending collections journeys, customer touchpoints, workflows, operational processes, and relevant business metrics
• 2
• BRD, Workflow & Solution Documentation
• Create and maintain detailed BRDs, functional requirements, user stories, process flows, workflows, and solution documentation
• Define end-to-end process journeys, including inputs, outputs, decisioning logic, exceptions, dependencies, and integrations
• Convert business requirements into granular user stories with clear acceptance criteria
• Ensure documentation remains aligned with the evolving product and technology solution
• 3
• AI & Automation Program Management
• Identify and evaluate opportunities to leverage Generative AI, Agentic AI, AI automation, LLMs, and intelligent workflows within lending collections
• Work with AI/Tech teams to translate business use cases into viable AI solutions
• Understand the capabilities and limitations of AI technologies and challenge proposed solutions constructively
• Drive AI initiatives from ideation → requirement → solutioning → development → testing → deployment → adoption → measurement
• Track business outcomes and ensure AI initiatives deliver measurable improvements in productivity, collections, customer experience, or operational efficiency
• 4
• Technology & Engineering Collaboration
• Act as the bridge between Business/Product and Engineering

Education and qualification routes

• Degree / qualification: Bachelor’s degree in Engineering, Technology, Business, Finance, or a related discipline

Experience and professional background

• 3-4 years of relevant experience in Project/Program Management, Product Management, Business Analysis, or Technology Program Management, with meaningful exposure to FinTech/Lending/Collections and AI/Automation

Preferred experience and additional strengths

• MBA/PGDM is a plus

Location, schedule and contract conditions

• Advertised location: Noida, Uttar Pradesh

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Program Manager - Assistant Manager - Lending Collection vacancy is not an offer for reference 82162dc3-bbd6-4151-af01-d425d44900ef; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Paytm

Applications follow the official employer page linked below.

Open the official Paytm posting below and match the title and reference 82162dc3-bbd6-4151-af01-d425d44900ef.

Compare your qualifications and experience with the essential conditions for the Noida, Uttar Pradesh position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: SQL

SQL references usually call for more detail than “database knowledge”. Explain the data you queried, the business or engineering question and how you checked that joins, aggregates and filters produced the intended result.

Relevant skills

• SQL
• APIs
• AI/ML
• LLMs
• AI
• banking
• project management
• stakeholder management
• communication