NielsenIQ: Customer Support Analyst — Pune, MH, India

About NielsenIQ

NielsenIQ, also known as NIQ, works in consumer intelligence and retail measurement. Its employer material describes using market information, consumer insights and analytics to help businesses understand buying behaviour. Its data operations address the accuracy and completeness of information behind client reports, while analytical services interpret that information. The business connects details about products and retail activity with broader views of markets, giving organisations evidence for understanding demand and making commercial decisions.

The position and its setting

NielsenIQ lists Customer Support Analyst in Pune, MH, India, under reference R26_0025650|IN. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 23 October 2026
• Brands: NielsenIQ
• Job Family: Customer Service

Responsibilities and work described

• Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms
• The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience
• · The person will execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as snapshot delivery, quality query resolution
• · Become an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency
• · Ensuring query resolution and delivering data/information as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan
• · Responsible for Triaging of customer queries/ request (data, resolution, snapshots) across markets and customer category groups and tracking actions for improvement as needed
• · Working closely with other NielsenIQ teams to identify resolutions
• · Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design
• Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline
• · Drive adherence to KPI and process compliance for set of markets / processes
• · Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues

Essential requirements and candidate background

• Candidate is expected to identify, investigate and co-ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience
• · Master’s degree with preference to Marketing
• · Preference to candidates having exposure to Excel and communication/
• · Preference to candidates with good exposure of Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); and PowerPoint
• · Analytical skills and aptitude for data and operational processes
• · Project management aptitude (critical path, task sequencing, problem solving, etc.)
• · Good organization skills, meeting deadlines, and team player
• · Analytical and problem-solving skills
• · Consistency, accuracy, proactivity and attention to detail is a must
• · English language proficiency: writing and verbal
• · Working knowledge of AI tools and ability to leverage them for query resolution, automation, and productivity improvements
• SOFT SKILLS
• · Communicate clearly with customers
• · Ability to translate technical details from different customer contexts
• · Build network relationships in multi-cultural environment
• · Troubleshooting using Influencing skills
• · Ability to work under pressure and ask for support when required
• · Logical thinking and adaptability with Transformation mindset

Preferred experience and additional strengths

• · CPG Knowledge is a plus

Location, schedule and contract conditions

• Work arrangement: On-site
• Advertised location: Pune, MH, India

Benefits mentioned by the employer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows
• These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria
• All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion
• Final hiring decisions are made exclusively by humans
• NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations
• If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative
• For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Support Analyst vacancy is not an offer for reference R26_0025650|IN; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to NielsenIQ

Applications follow the official employer page linked below.

Open the official NielsenIQ posting below and match the title and reference R26_0025650|IN.

Compare your qualifications and experience with the essential conditions for the Pune, MH, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Excel

Excel examples should identify the task, the data and the checks used to avoid an incorrect result. Explain whether you built a reporting workbook, reconciled records, automated a process or maintained an existing model.

Relevant skills

• AI/ML
• Excel
• PowerPoint
• compliance
• customer support
• stakeholder management
• partnership development
• AI
• marketing
• project management
• communication
• problem resolution