Mixpanel: Senior Customer Value Architect — Bengaluru, Karnataka, India (Hybrid)

About Mixpanel

Mixpanel provides product analytics software. Its event-based platform records how users interact with websites and applications and reports engagement, retention and conversion patterns, supporting experiments and session-replay analysis alongside reporting. The company is headquartered in San Francisco in the United States. Product teams use these analytics to guide development decisions, and the employer feed lists engineering, product and related roles for the platform.

The position and its setting

Mixpanel lists Senior Customer Value Architect in Bengaluru, Karnataka, India (Hybrid), under reference 8198277. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Revenue
• Employer listing date: 15 September 2026

Responsibilities and work described

• This is not a build role, but real comfort with data is required
• You own the value case and the adoption evidence that underpins both the Account Executive's expansion motion and the Renewal Manager's renewal, without ever owning pricing or the commercial negotiation yourself
• You're also expected to extend your impact beyond your own accounts: mentoring, sharpening team playbooks, and representing the Customer Value Architect function in cross-functional account strategy
• Own the overall onboarding program — not just the adoption workstream — for complex accounts: sequence your own activities against the Delivery Engineer's technical implementation plan, and own the customer-facing onboarding-complete date across every workstream
• Own the success plan for each account — map business objectives to specific use cases and set a measurable baseline at definition time, so value can be later
• Leadership: customer enablement and training (dashboard design, funnel analysis, retention modeling) to grow how deeply and widely a customer uses Mixpanel
• Building: and maintain a network of champions and evangelists across the account, rather than relying on a single point of contact
• Monitoring: product usage and account health signals; run regular business reviews that surface adoption gaps early and turn them into targeted enablement
• Own the day-to-day relationship with a customer's technical stakeholders — you do not build the pipeline, but you need enough fluency in data models and product metrics to be trusted by the people who do
• Detect churn and health risk early, root-cause it, and own the value-linked save — pulling in your Account Executive (commercial lever), Delivery Engineer (technical lever), or Renewal Manager (if inside the renewal window) as needed
• Route technical requests (pipeline issues, tracking-plan changes, integration troubleshooting) to your Delivery Engineer, and unpurchased-product feasibility questions to your Customer Engineer (CE) via the Account Executive
• Spot use-case gaps that need a new product and source them to the Account Executive as expansion signals, with evidence attached
• Act as the senior escalation point on your team for high-stakes value-quantification disputes or churn situations
• Mentor CVA IIIs and contribute materially to team playbooks and best practices, extending your influence beyond your own portfolio
• Represent the Customer Value Architect function in cross-functional account-strategy conversations with Account Executive, Renewal Manager, and Delivery Engineer leadership on the most strategic or structurally complex accounts

Preferred experience and additional strengths

• Background in product management, technical program management, or growth roles — provided it comes with real, direct external customer-facing experience, not purely internal roadmap ownership
• Experience running platform migrations or large-scale change-management programs with enterprise customers
• Familiarity: analytics instrumentation, event tracking, or data tooling

Eligibility details to check

See the employer’s role-specific qualification criteria. Experience references: 8+ years. Read the complete employer description for the essential conditions. A related skill or an employer’s general seniority label is not enough, by itself, to establish eligibility.

Location, schedule and contract conditions

• Advertised location: Bengaluru, Karnataka, India (Hybrid)

Benefits mentioned by the employer

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
• *please note that benefits and perks for contract positions will vary*
• Culture Values
• Make Bold Bets: We choose courageous action over comfortable progress
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Customer Value Architect vacancy is not an offer for reference 8198277; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Mixpanel

Applications follow the official employer page linked below.

Open the official Mixpanel posting below and match the title and reference 8198277.

Compare your qualifications and experience with the essential conditions for the Bengaluru, Karnataka, India (Hybrid) position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: data analysis

An analysis example should start with the question and the available data. Explain cleaning, assumptions, checks and the conclusion, including any limits that affected what could reasonably be inferred.

Relevant skills

• MCP
• AI/ML
• data analysis
• AI
• taxation
• training
• stakeholder management
• communication
• commercial negotiations
• partnership development