GitLab: Director, Support (Bengaluru) — Bangalore, India

About GitLab

GitLab develops a software platform covering the development, security and operations lifecycle. Its product combines planning, source-code management, continuous integration, security scanning and release tooling in a single application, offered in both cloud and self-managed software models. The company runs with an all-remote workforce and no headquarters location, and its employer feed lists roles across engineering, product, support and commercial functions.

The position and its setting

GitLab lists Director, Support (Bengaluru) in Bangalore, India, under reference 8629019002. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Support
• Employer listing date: 16 July 2026

Responsibilities and work described

• Design: and build the Bengaluru hub's organizational structure, including specialist and management roles, customer and product segmentation, and shift coverage models
• Establishment: the management infrastructure, operating rhythms, escalation frameworks, and quality standards needed to support sustainable headcount growth
• Management: hiring and retention in partnership with Talent Acquisition, including role profiles, interview panels, offer selections, career paths, internal mobility, recognition, and team culture
• Development: managers and support engineers, set clear performance expectations, provide transparent feedback, and create pathways into global Support Engineering management roles
• Own performance against service-level targets, customer satisfaction, ticket quality, resolution metrics, and transparent reporting against global key performance indicators
• Implementation: local escalation workflows, Request for Help integration, and shift handoff protocols across the Asia-Pacific, Europe, Middle East, and Africa, and Americas support hubs
• Technical guidance: the hub's use of GitLab's artificial intelligence toolchain and partner with Support Operations and Strategy on tooling, analytics, and process automation
• Work: with regional Support Engineering managers, Product, Engineering, and the Vice President of Support Engineering on global strategy, customer insights, operating plans, headcount models, and the Support Engineering roadmap

Eligibility details to check

See the employer’s role-specific qualification criteria. No numeric experience requirement extracted; read the employer notice. Read the complete employer description for the essential conditions. A related skill or an employer’s general seniority label is not enough, by itself, to establish eligibility.

Location, schedule and contract conditions

• This remote-friendly role is based in Bengaluru, India
• Advertised location: Bangalore, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Director, Support (Bengaluru) vacancy is not an offer for reference 8629019002; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to GitLab

Applications follow the official employer page linked below.

Open the official GitLab posting below and match the title and reference 8629019002.

Compare your qualifications and experience with the essential conditions for the Bangalore, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Kubernetes

Kubernetes references can cover deploying workloads, managing configuration or operating a cluster. Explain which of those you did, how the application was packaged and how you investigated failures or verified a release.

Relevant skills

• AI/ML
• Kubernetes
• Salesforce
• AI
• compliance
• recruitment
• sustainability
• communication
• partnership development