Freshworks: Lead - Solutions Engineer (Verticals) — New York, NY, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Lead - Solutions Engineer (Verticals) in New York, NY, United States, under reference P102290_1. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 21 August 2026
• Brands: Freshworks

Responsibilities and work described

• At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software
• Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform
• If you're looking to move fast and make a significant impact in an exciting space, you're in the right place!
• We are seeking a Lead Solution Engineer to join our North America GTM team, specifically supporting our Industry Verticals organization across SLED (State, Local & Education), Higher Education, and Manufacturing
• As a Lead Solution Engineer, you will combine technical expertise, business acumen, and industry knowledge to understand customer needs and translate them into compelling Freshworks solutions
• Serve as a dedicated Solution Engineering partner to our SLED, Higher Education, and Manufacturing sales teams, developing a understanding of the unique needs, buying environments, and business challenges within these industries
• Collaboration: with customers to identify and address their most critical business, operational, and technology challenges
• Partner with Account Executives throughout the sales cycle, conducting technical and business discovery and helping shape the overall solution strategy for active opportunities
• Gather and translate customer requirements into clearly defined business and technical solutions
• Building: and deliver compelling, customized demonstrations of Freshworks products aligned to industry-specific workflows, use cases, and customer priorities
• Articulate the value of Freshworks' ITSM, ITAM, ITOM, ESM, and AI capabilities to both technical and executive audiences
• Development: repeatable vertical-specific demonstrations, solution narratives, and best practices that strengthen our go-to-market approach across SLED, Higher Education, and Manufacturing
• Partner cross-functionally with Sales, Product, Marketing, Customer Success, and other teams to bring industry insights and customer feedback back into the broader Freshworks organization
• Stay current on trends, technology priorities, and evolving customer needs across the industries you support
• Evangelize the refreshing user experience and AI-first capabilities offered by the Freshworks platform

Essential requirements and candidate background

• 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience
• Experience supporting or selling SaaS solutions into one or more of the following verticals: SLED, Higher Education, or Manufacturing
• Understanding: how customer requirements, buying processes, and technology priorities can differ across industry verticals
• Presentation and storytelling skills, with the ability to communicate complex technical concepts and business value to diverse audiences
• Ability to work cross-functionally to solve complex business and technical challenges
• Verbal, written, presentation, and interpersonal communication skills
• Manage multiple opportunities and priorities within a sales environment
• Highly driven, execution-oriented, and comfortable operating with a sense of urgency

Education and qualification routes

• Degree / qualification: A Bachelor’s degree is preferred but not required

Preferred experience and additional strengths

• Experience: ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred
• Experience positioning or selling AI-enabled solutions is preferred

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level
• Work arrangement: Remote
• Advertised location: New York, NY, United States

Conditions requiring the complete notice

Some passages contain complex or combined conditions that have not been reduced to short eligibility statements here. Read the complete linked notice for those passages, including any alternatives, exceptions or restrictions. The concise facts above should not be treated as the full wording of every condition.

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Lead - Solutions Engineer (Verticals) vacancy is not an offer for reference P102290_1; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P102290_1.

Compare your qualifications and experience with the essential conditions for the New York, NY, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• manufacturing
• sales
• marketing
• communication