Freshworks: Director - GTM Systems Architecture — San Mateo, CA, United States

About Freshworks

Freshworks develops cloud-based software for customer and employee experiences. Its product range includes customer support, sales and marketing automation, chat and IT service management. The employer names Freshdesk, Freshsales, Freshmarketer, Freshservice and Freshchat, supported by shared platform services. These applications address different operational needs, from managing customer conversations and sales activity to helping employees obtain IT services. The business emphasises software designed for end users and straightforward implementation.

The position and its setting

Freshworks lists Director - GTM Systems Architecture in San Mateo, CA, United States, under reference P103055. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Employment type: Full-time
• Employer listing date: 30 July 2026
• Brands: Freshworks

Responsibilities and work described

• Freshworks is looking for a strategic, systems-minded leader to architect the future of our global Go-to-Market operating model
• As Director, GTM Systems Architecture, you'll sit at the intersection of business strategy, process design, data, and technology
• Your role is not simply to optimize our systems—but to define how our commercial organization should operate and design the technology architecture that enables it
• You'll partner closely with leaders across Sales, Marketing, Customer Success, Finance, Product, IT, and Engineering to translate business strategy into scalable operating models, connected workflows, and modern technology capabilities
• Work: across Salesforce and the broader GTM technology ecosystem, you'll ensure our platforms, data, integrations, and AI-enabled workflows evolve together to create a simpler, smarter, and more scalable commercial engine
• This role defines the architectural direction for our GTM ecosystem while partnering closely with CRM Operations, IT, GTM Tech Operations, and AI Operations to bring that vision to life
• Success requires systems thinking, business acumen, technical depth, and the ability to influence across functions without direct ownership of implementation teams
• Design: the Future of our GTM Operating Model
• Translate business strategy into scalable business capabilities, processes, and technology architecture
• Design: future-state operating models that simplify how our commercial teams work while improving customer and employee experiences
• Identify opportunities to eliminate complexity, standardize processes, and improve productivity across the customer lifecycle
• Partner with executive stakeholders to shape how Freshworks evolves its GTM organization over time
• Define our GTM Technology Architecture
• Own the long-term architectural vision and roadmap for the GTM technology ecosystem
• Design: how Salesforce and adjacent platforms work together as a connected commercial platform
• Define scalable approaches for data, integrations, automation, and platform interoperability

Essential requirements and candidate background

• 10+ years of experience in Revenue Operations, Business Systems, Sales Operations, Enterprise Architecture, or related functions within a high-growth SaaS organization
• Deep expertise with Salesforce and the broader GTM technology ecosystem, including how commercial platforms integrate to support end-to-end business processes
• Demonstrated success designing scalable operating models that connect people, process, data, and technology
• Understanding: modern GTM business processes across Sales, Marketing, Customer Success, and Partner organizations
• Experience designing enterprise integrations, automation strategies, APIs, and data architectures
• Ability to translate business strategy into technology roadmaps and architectural decisions
• Systems thinking and problem-solving skills, with the ability to navigate ambiguity and connect complex initiatives across multiple functions
• Executive communication skills with experience influencing senior business and technical leaders

Preferred experience and additional strengths

• Salesforce Application Architect, System Architect, or Technical Architect certification
• Experience: modern GTM platforms such as Marketo, LeanData, Gong, Clari, Workato, Snowflake, Segment, or similar enterprise technologies
• Experience enabling AI-powered business capabilities through workflow automation, data architecture, or platform design
• Experience leading enterprise-scale transformation initiatives across commercial organizations
• Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level
• Freshworks offers multiple options for dental, medical, vision, disability, and life insurance
• Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered
• Freshworks also offers adoption and parental leave benefits

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters
• Work arrangement: Hybrid
• Advertised location: San Mateo, CA, United States

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Director - GTM Systems Architecture vacancy is not an offer for reference P103055; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Freshworks

Applications follow the official employer page linked below.

Open the official Freshworks posting below and match the title and reference P103055.

Compare your qualifications and experience with the essential conditions for the San Mateo, CA, United States position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: Salesforce

Salesforce experience should identify the users and workflow, then explain the configuration, development or integration you handled. A concrete example helps distinguish administration from application development or process design.

Relevant skills

• APIs
• AI/ML
• Salesforce
• AI
• investment
• sales
• marketing
• stakeholder management
• communication
• business processes