Figma: Enterprise Support Specialist (Bengaluru, India) — Bengaluru, India

About Figma

Figma develops collaborative design software used in product development. Its browser-based platform lets teams create, prototype and review interfaces in shared files, with companion tools covering whiteboarding, presentations and developer hand-off. The company is headquartered in San Francisco. It serves design and engineering teams worldwide, and its employer feed lists roles across product, engineering and support functions for its design and collaboration tools.

The position and its setting

Figma lists Enterprise Support Specialist (Bengaluru, India) in Bengaluru, India, under reference 6229275004. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Operations and Support
• Employer listing date: 23 October 2026

Responsibilities and work described

• Development: expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries
• Interact with Figma customers daily via email, taking ownership over cases from start to resolution
• Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup
• Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation
• Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution
• Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements
• Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments
• Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale

Eligibility details to check

See the employer’s role-specific qualification criteria. Experience references: 2+ years. Read the complete employer description for the essential conditions. A related skill or an employer’s general seniority label is not enough, by itself, to establish eligibility.

Location, schedule and contract conditions

• Advertised location: Bengaluru, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Enterprise Support Specialist (Bengaluru, India) vacancy is not an offer for reference 6229275004; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Figma

Applications follow the official employer page linked below.

Open the official Figma posting below and match the title and reference 6229275004.

Compare your qualifications and experience with the essential conditions for the Bengaluru, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: machine learning

For machine-learning work, describe the problem, the data and the evaluation setup. Explain the baseline, the metric and the part you owned; mention deployment or monitoring only when you worked on it.

Relevant skills

• machine learning
• AI
• process improvement
• sales
• communication
• partnership development
• problem resolution
• billing