Figma: Customer Support Specialist (Bengaluru, India) — Bengaluru, India

About Figma

Figma develops collaborative design software used in product development. Its browser-based platform lets teams create, prototype and review interfaces in shared files, with companion tools covering whiteboarding, presentations and developer hand-off. The company is headquartered in San Francisco. It serves design and engineering teams worldwide, and its employer feed lists roles across product, engineering and support functions for its design and collaboration tools.

The position and its setting

Figma lists Customer Support Specialist (Bengaluru, India) in Bengaluru, India, under reference 6223879004. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Operations and Support
• Employer listing date: 19 October 2026

Responsibilities and work described

• Resolve customer tickets in Zendesk, mostly by email, such as helping a designer get back into a locked account or sorting out who can view and edit a shared file
• Troubleshoot technical issues across the Figma product suite, such as figuring out why a prototype isn’t behaving as expected or why a customer’s AI tool won’t connect to Figma
• Review: AI-generated output and credit usage to make fair, consistent calls, such as deciding whether a customer’s AI credit usage matches what they were charged and explaining the outcome clearly
• Write clear bug reports and product feedback, such as documenting the steps to reproduce an issue affecting several customers so Engineering can prioritize a fix
• Facilitate calls with customers when email isn’t enough, such as screen-sharing with an Org admin to walk them through their team’s setup
• Stay current as our products evolve, such as joining a launch session with Product Managers and Engineers, then turning what you learned into a guide or macro for the team
• Work: from our Bengaluru office during a schedule that aligns with US business hours

Eligibility details to check

See the employer’s role-specific qualification criteria. Experience references: 2+ years. Read the complete employer description for the essential conditions. A related skill or an employer’s general seniority label is not enough, by itself, to establish eligibility.

Location, schedule and contract conditions

• This is a full-time role based in our Bengaluru office
• Advertised location: Bengaluru, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Support Specialist (Bengaluru, India) vacancy is not an offer for reference 6223879004; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Figma

Applications follow the official employer page linked below.

Open the official Figma posting below and match the title and reference 6223879004.

Compare your qualifications and experience with the essential conditions for the Bengaluru, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• customer support
• communication
• problem resolution