Figma: Community Support Specialist (Bengaluru, India) — Bengaluru, India

About Figma

Figma develops collaborative design software used in product development. Its browser-based platform lets teams create, prototype and review interfaces in shared files, with companion tools covering whiteboarding, presentations and developer hand-off. The company is headquartered in San Francisco. It serves design and engineering teams worldwide, and its employer feed lists roles across product, engineering and support functions for its design and collaboration tools.

The position and its setting

Figma lists Community Support Specialist (Bengaluru, India) in Bengaluru, India, under reference 6222861004. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Operations and Support
• Employer listing date: 21 October 2026

Responsibilities and work described

• Monitoring: our community and social platforms (community forum, X, Reddit, etc.), handle escalations, and help with response and communication around incidents and support issues
• Delivery: technical support for new and experienced Figma users on community and social platforms
• Help moderate and organize our community forum, making sure it stays a healthy and safe space for our global community
• Identify trends and areas of improvement for our community forum and other community support initiatives
• Improvement: engagement and create a seamless one-to-many support experience
• Collaboration: with our design and engineering teams to investigate and resolve complex issues, and work with our Technical Quality Support team to report and escalate technical issues to the appropriate teams
• Collect and consolidate customer feedback into meaningful recommendations for our product and research teams
• Close the feedback loop with users when bugs are resolved and feature requests are implemented

Eligibility details to check

See the employer’s role-specific qualification criteria. Experience references: 2+ years. Read the complete employer description for the essential conditions. A related skill or an employer’s general seniority label is not enough, by itself, to establish eligibility.

Location, schedule and contract conditions

• We’re looking for a great teammate based in India who can cover weekdays and is technically inclined, eager to learn about design tools and community, and comfortable working across multiple workstreams in a startup-like environment
• Advertised location: Bengaluru, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Community Support Specialist (Bengaluru, India) vacancy is not an offer for reference 6222861004; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Figma

Applications follow the official employer page linked below.

Open the official Figma posting below and match the title and reference 6222861004.

Compare your qualifications and experience with the essential conditions for the Bengaluru, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI
• communication