Eurofins: Senior Product Support Engineer — Bengaluru, KA, India

About Eurofins

Eurofins provides analytical testing and laboratory services across life sciences and other industries. Its work includes assessing food, water, pharmaceutical and cosmetic products for qualities such as safety, authenticity, composition and accurate labelling. The employer also describes activities in genomics, clinical-study support, biopharmaceutical development and manufacturing, and diagnostic testing. Scientific methods and dependable information are central to this business, supported by the technology and operational functions used to deliver laboratory services.

The position and its setting

Eurofins lists Senior Product Support Engineer in Bengaluru, KA, India, under reference REF81738S. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: IT
• Employment type: Full-time
• Employer listing date: 5 October 2026
• Legal Entity: CIN004 - Eurofins IT Solutions India Pvt Ltd.
• Contract Type: Permanent
• Business Lines: Corporate
• Brands: Eurofins GSC IT DC

Responsibilities and work described

• We are seeking a technically skilled Senior Product Sustenance Engineer with experience in IT support and hands-on expertise in Support of product applications
• The ideal candidate will be responsible for diagnosing and resolving technical issues, supporting end-users, and automating tasks to improve operational efficiency
• Delivery: 1st and 2nd line technical support for LIMS application
• Design, write, and debug scripts to automate workflows, customize user interfaces, and enhance functionality within the LIMS platform
• Maintenance: documentation of issues, solutions, and procedures
• Collaboration: with other IT teams to escalate and resolve complex problems
• Quality / delivery: compliance with IT policies and data security standards
• Communication and debugging skills
• Route tickets to the correct queue inside BMC Helix/ Service now
• Tracking: ticket status and follow up or escalate tickets that remain unresolved for too
• He must support 1st level support of applications

Essential requirements and candidate background

• Experience: IT support or helpdesk roles
• Proficiency: VBScript for automation and task scheduling
• Knowledge: Windows environments and networking fundamentals
• Experience: writing SQL queries
• Familiarity: ITIL practices and ticketing systems
• Problem-solving and communication skills
• Work independently and manage multiple tasks
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• SPECIFIC ASSIGNMENTS:
• Track ticket status and follow up or escalate tickets that remain unresolved for too long
• Not all locally submitted tickets are in English
• The candidate should be able to manage this situation, for example by using automated translation tools to understand and process such tickets
• Professional experience in software support
• Experience: using ticketing tools on BMC Remedy/service now
• Knowledge and hands-on experience with synchronous and asynchronous communication
• Knowledge: modern software development methodologies and tools
• Troubleshooting and debugging skills
• Good working knowledge of MSSQL – SQL, T-SQL etc
• Experience: usage of TFS
• Familiar UI testing and Unit Testing (MS Test/ Jasmine/ MOQ/ NUnit/ Karma etc.)

Location, schedule and contract conditions

• Work arrangement: Hybrid
• Advertised location: Bengaluru, KA, India

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Senior Product Support Engineer vacancy is not an offer for reference REF81738S; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Eurofins

Applications follow the official employer page linked below.

Open the official Eurofins posting below and match the title and reference REF81738S.

Compare your qualifications and experience with the essential conditions for the Bengaluru, KA, India position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: SQL

SQL references usually call for more detail than “database knowledge”. Explain the data you queried, the business or engineering question and how you checked that joins, aggregates and filters produced the intended result.

Relevant skills

• SQL
• compliance
• communication
• problem resolution