Eurofins: IT Infrastructure Process Engineer — Bengaluru, KA, India
Eurofins lists a IT Infrastructure Process Engineer opening in Bengaluru, KA, India. The position is listed as full-time. The job description covers ServiceNow, audit, compliance, training, stakeholder management, communication, incident response.
Recruitment overview
| Organisation | Eurofins |
|---|---|
| Post / role | IT Infrastructure Process Engineer |
| Department | IT |
| Employment type | Full-time |
| Notification / job ID | REF71053H |
| Job location | Bengaluru, KA, India |
| Work arrangement | On-site |
| Educational qualification | See the employer’s role-specific qualification criteria |
| Experience required | Mid-Senior Level |
| Salary / stipend | See employer notice for pay details |
| Last date to apply | See official notice |
About Eurofins
Eurofins provides analytical testing and laboratory services across life sciences and other industries. Its work includes assessing food, water, pharmaceutical and cosmetic products for qualities such as safety, authenticity, composition and accurate labelling. The employer also describes activities in genomics, clinical-study support, biopharmaceutical development and manufacturing, and diagnostic testing. Scientific methods and dependable information are central to this business, supported by the technology and operational functions used to deliver laboratory services.
The position and its setting
Eurofins lists IT Infrastructure Process Engineer in Bengaluru, KA, India, under reference REF71053H. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.
- Department: IT
- Employment type: Full-time
- Employer listing date: 19 March 2026
- Legal Entity: CIN025 - Eurofins IT Infrastructure Services Private Limited
- Contract Type: Permanent
- Business Lines: Corporate
- Brands: Eurofins GSC IT DC
Responsibilities and work described
- Position Title: ITSM Process Manager
- REPORTING TO: Service Delivery Manager
- Eurofins IT Infrastructure Services Private Limited
- GEOGRAPHICAL
- REPORTING LOCATION: Bangalore / India
- Work: LOCATION: Bangalore / India
- OVERALL OBJECTIVES:
- Eurofins IT Infrastructure Services Private Limited, looking for a skilled and experienced ITSM Specialist with 5 to 7 years of experience in implementing, managing, and optimizing IT Service Management processes
- The ideal candidate should have a understanding of ITIL best practices and a track record of enhancing service delivery, governance, and process automation in complex IT environments
- Own and manage ITSM processes (Incident, Change, Problem, Request, Knowledge, CMDB, Asset & Capacity)
- Define and maintain process documentation, RASCI charts, SOPs, and governance frameworks
- Collaboration: with ITSM tool administrators and developers for BMC Helix configurations with process needs
- Monitoring: process KPIs, SLAs, and compliance metrics to ensure performance and continuous improvement
- Leadership: process audits, identify gaps, and implement corrective actions
- Facilitate process-related workshops, reviews, and training sessions
- Coordination: across teams (Service Desk, Infrastructure, Applications) to drive process adoption and efficiency
Essential requirements and candidate background
- Experience creating and interpreting dashboards, SLA/KPI reports, and trend analysis for operational improvement
- Knowledge on Site 24X7 Monitoring tool
- BMC Helix tool work experience
- ITIL process hands on experience
- Problem-solving and ready to take owner
Location, schedule and contract conditions
- Work arrangement: On-site
- Advertised location: Bengaluru, KA, India
Pay and application dates
A verified salary figure is not established in this article. An online estimate for another IT Infrastructure Process Engineer vacancy is not an offer for reference REF71053H; use the employer’s own pay disclosure and recruitment communication.
A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.
How to apply to Eurofins
Applications follow the official employer page linked below.
Open the official Eurofins posting below and match the title and reference REF71053H.
Compare your qualifications and experience with the essential conditions for the Bengaluru, KA, India position, then read the preferred criteria separately.
Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.
Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.
Practical preparation: ServiceNow
For ServiceNow, explain the workflow or service-management process, the platform area and the work you owned. Examples might concern implementation, configuration, integration or support, depending on your background.
Relevant skills
- ServiceNow
- audit
- compliance
- training
- stakeholder management
- communication
- incident response
- root-cause analysis
Important links
| Official notification / job description | Open official page |
|---|---|
| Online application portal | Open official page |
Read the complete official notice before applying. Availability and requirements can change.
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