Coinbase: Customer Support Specialist II — Manila, Philippines

About Coinbase

Coinbase works on digital-asset and financial technology, with its recruitment material discussing an open financial system and crypto-related markets. Its advertised business activities connect consumer and business products with engineering, financial operations and regulated-market development. The company describes local product initiatives alongside the compliance, policy and operational work needed to support them. This gives the business both a technology dimension and a financial-services context, with product delivery linked to the requirements of the markets in which it operates.

The position and its setting

Coinbase lists Customer Support Specialist II in Manila, Philippines, under reference 8160097. The details below separate the work described by the employer from essential conditions, preferred experience and practical preparation advice.

• Department: Customer Experience
• Employer listing date: 10 September 2026

Responsibilities and work described

• Own investigation, troubleshooting, and resolution of complex customer issues across phone, messaging, and email, driving first-contact resolution and logging defects when escalation is required
• Building: deep expertise in Coinbase products and the evolving crypto landscape, including blockchain, web3, staking, and derivatives, to advise customers and match solutions to their unique profiles
• Identify customer needs proactively before they become issues, reducing friction and strengthening trust in Coinbase's platform
• Partner with cross-functional subject matter specialists to escalate and resolve critical cases with urgency, ensuring accurate issue tracking and upstream solutions
• Champion clear communication with internal and external stakeholders to align on resolutions, set expectations, and drive measurable improvements in the customer experience
• Required Skills and

Essential requirements and candidate background

• 3+ years of experience in customer support or customer success in financial services, crypto, or technology, including direct experience supporting high-value customers
• Basic working knowledge of blockchain, web3, staking, self-custody, and cryptocurrency markets
• Investigate root causes, synthesize data and customer feedback, and resolve complex issues independently
• Full-time, in-office presence five days a week with willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets
• Proficiency: English with the ability to communicate complex product concepts clearly across phone, email, and messaging channels
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
• GCX-CPCSS02PH-Q326
• Pay Transparency Notice: The target annual base salary for this position can range as detailed below
• Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision)

Preferred experience and additional strengths

• ₱798,300 — ₱798,300 PHP
• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com
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• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice
• US applicants: By submitting your application, you agree to Arbitration of Disputes

Location, schedule and contract conditions

For this overseas or regional listing, confirm work authorisation and any location restrictions with the employer. The location does not establish visa sponsorship or permission to work remotely from India.

• Advertised location: Manila, Philippines

Pay and application dates

A verified salary figure is not established in this article. An online estimate for another Customer Support Specialist II vacancy is not an offer for reference 8160097; use the employer’s own pay disclosure and recruitment communication.

A closing date is not confirmed in this article. Check the current employer page before submitting: an undated posting can change or be withdrawn.

How to apply to Coinbase

Applications follow the official employer page linked below.

Open the official Coinbase posting below and match the title and reference 8160097.

Compare your qualifications and experience with the essential conditions for the Manila, Philippines position, then read the preferred criteria separately.

Prepare an accurate CV and the supporting items requested in that employer’s application. Provide only information and documents you are authorised to share.

Use the employer’s application option, complete the required fields and review the submission. Retain the acknowledgement when one is provided. Job Alerts World does not receive the application.

Practical preparation: AI

An AI-related example should make the task and evaluation explicit. Explain the inputs, the system’s intended output and how you checked errors, usefulness or reliability, rather than relying on the model name alone.

Relevant skills

• AI/ML
• AI
• customer support
• stakeholder management
• communication
• root-cause analysis
• problem resolution